Validity Inc.

General

• Monitor the quality of incoming profiles in the iDsource online management system
• Develop quality reporting tools and processes for quality and performance improvement
• Process all new profile requests, including service alerts, drafts, and profiles marked for follow-up
• Review identifying information and order appropriate background-check services
• Unlock applications in compliance automation software for profile resubmissions
• Update order status notes and communicate with clients when additional information is required
• Maintain account review and processing notes
• Monitor profiles in Final Profile Review status and make service adjustments before completion
• Review credit reports for matching names and identifiers and identify errors
• Review database orders to identify jurisdictions requiring additional research
• Follow special client instructions to complete profiles
• Prepare and submit batch imports for re-checks and other high-volume requests
• Review surname surcharge orders for accurate processing and invoicing
• Provide internal and external client service and collaborate on solutions
• Contribute as an effective team member to the success of the company
• Serve as a subject-matter resource, participate in training, and guide teammates
• Perform other duties as assigned

Order Management Specialist