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Customer Service Representative – Fluid Handling
Valin Corporation. Serve as a primary technical expert supporting Valin fluid handling product lines .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and technical support for fluid handling products, with strong organizational and problem-solving abilities to manage customer inquiries and service processes effectively.
Highest-signal resume keywords
Customer Service SkillsFluid Handling Products ExperienceCRM ExperienceMS Applications ProficiencyProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fluid Handling ProductsSales SupportOrder ProcessingTechnical Product KnowledgeCustomer Complaint Resolution
Soft Skills
Interpersonal SkillsOrganizational SkillsMultitasking SkillsAdaptabilityCommunication Skills
Tools & Technologies
Dynamics 365Prophet 21 ERPMS Applications
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Technical Industrial ProductsSales StrategyCustomer Service ProcessesService ChangesShipping
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as a primary technical expert supporting Valin fluid handling product lines
- Interact with customers and provide information about accounts, products, and services
- Handle and resolve customer complaints, special orders, and returns by phone or mail
- Answer questions about products, services, and operation or maintenance
- Receive and process orders
- Provide information about pricing, service changes, discontinuance, and shipping
- Communicate with customers by phone or in person to ensure high-quality service
- Participate in team meetings to understand and support sales strategy and overall objectives
- Refer product or service failure complaints to appropriate departments for investigation
- Coordinate customer service needs with other departments
- Suggest improvements to customer service and sales processes
Requirements
What you’ll need- High school diploma or GED required
- Bachelor’s degree in business, engineering, or related field preferred
- Proficient in MS Applications
- Experience with CRM preferred; Dynamics 365 a plus
- Prefer 1–2 years’ experience in fluid handling products and service offerings and/or sales support of technical industrial products
- Superior interpersonal and customer service skills
- Strong ability to organize and prioritize workload and meet deadlines
- Strong problem-solving and multitasking skills
- Ability to adapt to changing priorities in a fast-paced environment
- Structured and organized work approach
- Familiarity with Prophet 21 ERP platform a plus
Benefits
Comp & perks- Predictable work schedule with no weekends or nights for most roles
- Monday–Friday, 8:00am–5:00pm schedule
- Collaborative, respectful, and inviting workplace culture
- Open communication and mutual support
- Equal Opportunity Employer/Vet/Disabled