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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in After Sales business strategy, operational performance, and financial management, with a strong focus on customer satisfaction and continuous improvement. Proven ability to lead cross-functional teams, manage budgets, and drive revenue growth while ensuring compliance with safety standards.
Highest-signal resume keywords
After Sales ManagementFinancial AcumenLeadership DevelopmentCustomer Relationship ManagementOperational Performance Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BudgetingForecastingMargin ManagementKPI DevelopmentNegotiationCost ReductionMarket Share GrowthManufacturing OperationsService Center SupportProgram Development
Soft Skills
Problem-SolvingAnalytical SkillsCollaborationCoachingCustomer Satisfaction Focus
Industry Keywords
After Sales ServicesField ServiceWarranty ManagementCross-Functional TeamsSafety StandardsContinuous ImprovementOperational PerformanceCustomer Escalation ManagementCost SavingsSales Strategy
About the role
Key responsibilities & impact- Lead the strategy, growth, and operational performance of the After Sales business within assigned North American region(s)
- Drive revenue and margin growth, monitor performance, and implement corrective actions
- Develop programs to increase market share, improve profitability, reduce costs, and enhance customer satisfaction
- Lead North American FTU Manufacturing/Operations in alignment with company objectives, policies, and safety standards
- Partner with Global Service, North American Sales, and cross-functional teams to establish and share best practices
- Manage customer escalations and ensure timely resolution of field service, warranty, repair, and installation needs
- Lead negotiations for After Sales services, including repairs, spare parts, service center support, and related offerings
- Develop and monitor KPIs for operational, financial, and customer performance
- Partner with Sales and business leadership on annual budgets, staffing plans, bookings forecasts, and pricing strategies
- Lead, coach, and develop employees to achieve individual and business goals
- Champion continuous improvement, cost savings, safety, and compliance
Requirements
What you’ll need- Bachelor’s degree in Business, Engineering, Operations, or a related field, or an equivalent combination of education and relevant experience
- Experience in business management, operations, After Sales/service, manufacturing, or a related leadership role
- Strong financial and business acumen, including budgeting, forecasting, pricing, and margin management
- Proven leadership and team-development skills
- Strong customer relationship, problem-solving, analytical, and negotiation skills
- Ability to collaborate effectively across Sales, Operations, Manufacturing, Service, and other functions
- Ability to travel domestically and internationally up to 50% of the time
- Successful completion of a background check, pre-employment physical, and drug screen as a condition of employment
Benefits
Comp & perks- 401k with company match
- Company-funded pension
- Generous wage and benefits package
- Challenging work environment
- Innovation-focused work environment
- Development-oriented work environment