Patient Account Specialist

Value-Based RCM

. Manage inbound and outbound calls related to patient accounts .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare customer service, ensuring patient satisfaction while adhering to HIPAA standards. Proficient in managing patient inquiries and coordinating with departments to enhance service delivery.

Highest-signal resume keywords

Healthcare Customer Service ExperienceKnowledge of HIPAA and PHI GuidelinesProficient in Microsoft OfficeWorking Knowledge of EOB’s, CPT and DX CodesExcellent Problem-Solving and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Customer ServiceKnowledge of HIPAAKnowledge of PHI GuidelinesWorking Knowledge of EOB’sCPT CodesDX CodesProficient in Microsoft OfficeAttention to DetailOrganizational Skills

Soft Skills

Excellent Problem-Solving SkillsActive ListeningAbility to Work IndependentlyTeam Collaboration

Industry Keywords

Patient AccountsPatient SatisfactionInbound and Outbound CallsRemote Environment

About the role

Key responsibilities & impact

Manage inbound and outbound calls related to patient accounts
Ensure the highest level of patient satisfaction
Use, protect, and disclose patient protected health information (PHI) in accordance with HIPAA standards
Interact with patients via phone, email, or online chat to provide account or upcoming procedure support and information
Assist patients with inquiries regarding their account, charge descriptions, and insurance
Coordinate with various departments to ensure patient requests are handled appropriately and timely
Identify opportunities to improve departmental and company processes and services
Maintain a strong knowledge of client processes
Support the team through strong attendance and performance
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Healthcare customer service experience required
Excellent problem-solving and communication skills, including active listening
Working knowledge of EOB’s, CPT and DX codes
Ability to work independently and as part of a team
Knowledge of HIPAA and PHI guidelines
Proficient in Microsoft Office (Outlook, Excel, Word)
Strong organizational skills and attention to detail
Ability and desire to work in a remote environment
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Benefits

Comp & perks

Paid time off
Work from home
401K plan options with company match
Company-sponsored medical, dental, and vision insurance
Company-paid life insurance
Company-paid long-term disability
Company-paid short-term disability