Value-Based RCM

Account Specialist

• Manage inbound and outbound calls related to patient accounts
• Ensure the highest level of patient satisfaction
• Use, protect, and disclose patient protected health information (PHI) in accordance with HIPAA standards
• Interact with patients via phone, email, or online chat to provide account or upcoming procedure support and information
• Assist patients with inquiries regarding their account, charge descriptions, and insurance
• Coordinate with various departments to ensure patient requests are handled appropriately and timely
• Identify opportunities to improve departmental and company processes and services
• Maintain a strong knowledge of client processes
• Support the team through strong attendance and performance
• Perform other duties as assigned

Patient Account Specialist