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Technical Support Specialist
Vanderbilt University Medical Center. Provide comprehensive in-person and remote technical support to VUSN faculty, staff, and students across Windows and macOS computers, mobile devices, peripherals, software, university systems, and emerging technologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Windows and macOS systems, A/V technologies, and instructional technologies, while effectively collaborating with diverse faculty, staff, and students. Proficient in troubleshooting, documentation, and process improvement within an academic environment.
Highest-signal resume keywords
Technical SupportA/V TechnologiesCompTIA A+ CertificationTroubleshootingDocumentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingHardware DiagnosisSoftware DiagnosisConnectivity IssuesApplication SupportDevice IssuesClassroom TechnologiesInstructional TechnologiesKnowledge-Based Content Development
Soft Skills
Problem-SolvingCreative ThinkingOrganizational SkillsAbility to Work Under PressureCollaboration
Tools & Technologies
WindowsMacOSMobile DevicesPeripheralsUniversity SystemsEmerging Technologies
Certifications & Qualifications
CompTIA A+ Certification
Industry Keywords
IT IndustryTechnical DocumentationSupport InteractionsTechnology ProjectsSystem Upgrades
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Provide comprehensive in-person and remote technical support to VUSN faculty, staff, and students across Windows and macOS computers, mobile devices, peripherals, software, university systems, and emerging technologies
- Diagnose and resolve hardware, software, connectivity, account, application, and device issues
- Own technical issues through resolution or appropriate escalation and coordinate with other technology teams
- Support classroom and instructional technologies used for in-person, hybrid, and technology-enhanced instruction
- Troubleshoot technology issues during class sessions and other academic activities
- Partner with faculty to integrate existing and emerging technologies into teaching and learning environments
- Provide training and guidance on classroom and instructional technologies
- Maintain documentation of support interactions, troubleshooting activities, and resolutions
- Develop and maintain technical documentation, procedures, and knowledge-based content
- Collaborate with IT colleagues, vendors, and university partners to resolve technical issues and deliver technology services
- Participate in technology projects, deployments, system upgrades, and other initiatives
- Identify recurring technical issues and recommend improvements, preventative measures, or process changes
- Report administratively and functionally to the Associate Director of Information Technology at VUSN
Requirements
What you’ll need- Associate degree is necessary
- Minimum of 2 years working in the IT industry is necessary
- Minimum of 1 year of experience with A/V technologies is preferred
- CompTIA A+ certification is preferred
- Bachelor's degree is preferred
- Good problem-solving skills
- Ability to work well under pressure
- Creative thinking
- Organized
- Ability to work with a diverse set of faculty, staff, and students
Benefits
Comp & perks- Equal-opportunity employer
- Professional learning and growth opportunities
- Hybrid work arrangement