Virtual Solutions Relationship Banker

Vantage West Credit Union

. Provide accurate, professional, and prompt member service in a high-volume virtual contact center .

Posted 11/5/2026full-timeTucson • Arizona • United StatesMid-LevelSenior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional member service in a virtual contact center environment, with a strong focus on financial transactions, product knowledge, and compliance with banking regulations. Capable of effectively communicating and educating members about credit union services while identifying their financial needs.

Highest-signal resume keywords

Customer Service ExperienceBanking KnowledgeAttention to DetailEffective Communication SkillsSpanish Speaking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial TransactionsAccount MaintenanceCross-SellingBasic Math SkillsComputer Skills

Soft Skills

Team PlayerDependabilityFlexibilityProfessional AppearanceSound Judgment

Tools & Technologies

Interactive Teller MachinesDigital Self-Service Channels

Industry Keywords

Credit Union ProductsBank Secrecy Act ComplianceMember Relationship ManagementSales GoalsVirtual Contact Center

About the role

Key responsibilities & impact

Provide accurate, professional, and prompt member service in a high-volume virtual contact center
Perform virtual financial transactions and routine inquiries by phone and through interactive teller machines (ITMs)
Process deposits, transfers, withdrawals, payments, account inquiries, card issues, online banking support, overdrafts, fee reversals, and research
Learn and apply new technology and serve as a subject matter expert on Interactive Video Teller Machines
Stay current on ITM enhancements, process improvements, and procedures
Guide members through account maintenance using digital self-service channels
Build and maintain member relationships and deliver positive member experiences
Execute transactions securely, accurately, and with attention to detail
Determine members' financial needs and recommend appropriate products and services
Educate members about credit union, online, and mobile banking products and services
Create cross-selling opportunities to meet branch and individual sales goals
Resolve member requests, problems, and complaints or refer them to the appropriate department
Maintain comprehensive knowledge of products, services, promotions, policies, procedures, rules, and regulations
Meet balancing requirements
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent
3 years of customer service, sales and/or retail banking experience
At least 1 year of banking or contact center experience
Spanish speaking skills are preferred but not required
Positive, professional appearance while communicating through on-screen technology
Excellent attention to detail and sound judgment
Ability to work in a fast-paced, changing, goal-oriented environment
Effective team player; cooperative, flexible, and dependable
Clear and effective communication skills
Knowledge of credit union products and services
Customer-service orientation with ability to identify and meet member needs
Basic math and computer skills
Must comply with all aspects of the Bank Secrecy Act (BSA)

Benefits

Comp & perks

$200 monthly language stipend after 90 days of employment
Medical, dental, and vision coverage for employees and dependents
Life insurance
Flexible spending accounts
Pet insurance
Team Member Assistance Program (EAP)
Backup child and adult care services
Generous paid time off
Paid sick days
Paid holidays
16 hours of paid time for community volunteer participation
Enhanced paid military leave
Paid maternity/paternity leave
Generous 401(k) plan
Job shadowing and personal development plans
100% tuition coverage toward an online Bachelor's or Master's Degree for eligible full-time employees