Vantage West Credit Union

Banker

• Provide accurate, professional, and prompt member service in a high-volume virtual contact center
• Perform virtual financial transactions and routine inquiries by phone and through interactive teller machines (ITMs)
• Process deposits, transfers, withdrawals, payments, account inquiries, card issues, online banking support, overdrafts, fee reversals, and research
• Learn and apply new technology and serve as a subject matter expert on Interactive Video Teller Machines
• Stay current on ITM enhancements, process improvements, and procedures
• Guide members through account maintenance using digital self-service channels
• Build and maintain member relationships and deliver positive member experiences
• Execute transactions securely, accurately, and with attention to detail
• Determine members' financial needs and recommend appropriate products and services
• Educate members about credit union, online, and mobile banking products and services
• Create cross-selling opportunities to meet branch and individual sales goals
• Resolve member requests, problems, and complaints or refer them to the appropriate department
• Maintain comprehensive knowledge of products, services, promotions, policies, procedures, rules, and regulations
• Meet balancing requirements
• Perform other duties as assigned

Explore Virtual Solutions Relationship Banker at Vantage West Credit Union. Review requirements and application details.

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Virtual Solutions Relationship Banker