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V
Customer Success Manager
Varify.io® A/B Testing. Take over new customers after the sales close and guide them in a structured manner toward their first successful test .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success management, focusing on customer onboarding, retention strategies, and data-driven decision-making. Proficient in utilizing tools like HubSpot and ChartMogul to enhance customer engagement and optimize revenue retention.
Highest-signal resume keywords
Customer Success ManagementB2B SaaS ExperienceA/B TestingData-Driven Decision MakingFluent German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingChurn Risk IdentificationUpsell OpportunitiesWeb AnalyticsCROGA4Tracking SetupsUsage Data Analysis
Soft Skills
Clear CommunicationEmpathetic Communication
Tools & Technologies
HubSpotChartMogul
Industry Keywords
Customer FeedbackNet Revenue RetentionLogo ChurnTime to First Test
About the role
Key responsibilities & impact- Take over new customers after the sales close and guide them in a structured manner toward their first successful test
- Manage your own portfolio of customers, ranging from SMEs to mid-market companies and agencies
- Conduct regular check-ins and strategy calls
- Support customers with test ideas and prioritization
- Identify churn risks based on usage data and health scores, and take proactive action
- Identify upsell opportunities and hand them over or close them yourself
- Conduct cancellation conversations, understand the reasons for cancellation, and make retention offers
- Provide structured customer feedback to Product and Engineering
- Help build Customer Success processes
- Work with HubSpot, ChartMogul, and internal usage data
- Collaborate closely with Sales, Support, and Product
- Gradually take over customer management independently
- Contribute to optimizing Net Revenue Retention, logo churn, and time to first test
Requirements
What you’ll need- At least 2–3 years of experience in Customer Success, Account Management, or consulting
- Ideally, experience in a B2B SaaS environment
- Understanding of online marketing and web analytics
- Experience with A/B testing, CRO, or GA4 is a major plus
- Basic technical understanding of tracking setups and snippets
- Data-driven approach to work and prioritization based on usage data
- Clear and empathetic communication
- Excellent German skills
- Fluent English
Benefits
Comp & perks- Additional vacation days
- Public transportation benefits
- Accommodation
- Remote work options
- Employee discounts
- Mentoring
- Free parking
- Free snacks
- Free drinks
- Work from home
- Home office equipment
- Pets allowed
- Vouchers and discounts
- Flexible working hours
- On-site fitness center
- Fitness membership
- Company laptop
- Company mobile phone
- Travel expense reimbursement
- Paid co-working options
- Professional development
- Accessibility accommodations
- Casual dress code
- Team events and company parties
- 30 days of annual leave
- Permanent employment contract