Varify.io® A/B Testing

Customer Success Manager

• Take over new customers after the sales close and guide them in a structured manner toward their first successful test
• Manage your own portfolio of customers, ranging from SMEs to mid-market companies and agencies
• Conduct regular check-ins and strategy calls
• Support customers with test ideas and prioritization
• Identify churn risks based on usage data and health scores, and take proactive action
• Identify upsell opportunities and hand them over or close them yourself
• Conduct cancellation conversations, understand the reasons for cancellation, and make retention offers
• Provide structured customer feedback to Product and Engineering
• Help build Customer Success processes
• Work with HubSpot, ChartMogul, and internal usage data
• Collaborate closely with Sales, Support, and Product
• Gradually take over customer management independently
• Contribute to optimizing Net Revenue Retention, logo churn, and time to first test

Explore Customer Success Manager at Varify.io® A/B Testing. Review requirements and application details.

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Customer Success Manager