Sales Support Representative – Varsity Performing Arts

Varsity Brands

. Serve as the primary internal support partner for the VPA Sales Team.

Posted 10/16/2026full-timeRemote • Tennessee • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service and communication skills while managing the complete lifecycle of customer orders. Capable of building collaborative relationships across departments and driving operational excellence through process improvements.

Highest-signal resume keywords

Customer Service MindsetStrong Verbal And Written Communication SkillsOrganizational And Time Management SkillsProblem-Solving SkillsExperience In Customer Service Or Sales Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementProcess ImprovementProject PrioritizationAttention To DetailCross-Training

Soft Skills

Relationship BuildingTeam-First MentalityAdaptabilitySelf-Motivation

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Performing ArtsMusicApparelCustom ProductsSales Support

About the role

Key responsibilities & impact

Serve as the primary internal support partner for the VPA Sales Team.
Manage the complete lifecycle of customer orders from submission through shipment.
Act as the communication hub between Sales, Design, Product Development, Production, Customer Service, and other internal departments.
Build relationships with Sales Representatives by providing updates, resolving issues, and identifying solutions.
Drive operational excellence through process improvements, collaboration, and proactive communication.
Serve as the primary internal liaison for assigned Sales Representatives and sales regions.
Respond to inquiries regarding products, orders, timelines, and processes.
Provide updates regarding order status, production timelines, artwork, and customer requests.
Navigate internal processes and identify resources to resolve customer needs.
Maintain understanding of products, sales programs, order processes, and company policies.
Escalate complex issues while maintaining ownership through resolution.
Partner with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to facilitate order fulfillment.
Communicate production updates, potential delays, and recommended solutions to Sales.
Assist with special projects and department initiatives.
Participate in ongoing cross-training.
Identify trends in customer inquiries and internal processes.
Recommend improvements to enhance efficiency, communication, and customer experience.
Support implementation of new tools, systems, and process enhancements.

Requirements

What you’ll need

Exceptional customer service mindset with a commitment to supporting internal and external customers.
Strong verbal and written communication skills.
Excellent organizational and time management skills.
Ability to prioritize multiple projects in a fast-paced environment.
Strong attention to detail and follow-through.
Self-motivated with excellent problem-solving skills.
Ability to build collaborative relationships across departments.
Positive attitude with a team-first mentality.
Ability to adapt to changing priorities while maintaining accuracy.
Previous experience in customer service, sales support, account management, or order management.
Experience supporting field sales organizations preferred.
Experience within the performing arts, music, apparel, or custom products industry is a plus.
Bachelor's degree preferred but not required.
Ability to stand for long periods of time.
Ability to perform repetitive body movements regularly.
Ability to lift 15–50 lbs. regularly from floor to waist.
Finger and hand dexterity and ability to read text on a screen.
Ability to tolerate working in a non-climate-controlled environment.

Benefits

Comp & perks

Comprehensive Health Care Benefits
HSA Employer Contribution/ FSA Opportunities
Wellbeing Program
401(k) plan with company matching
Company paid Life, AD&D, and Short-Term Disability
Generous My Time Off & Paid Holidays
Varsity Brands Ownership Program
Employee Resource Groups
Access to Financial Coaching and member-owned Credit Union
St. Jude Partnership & Volunteer Opportunities
Employee Perks including discounts on personal apparel and equipment!