Sales Support Representative – Varsity Performing Arts

Varsity Brands

. Serve as the primary internal support partner for the VPA Sales Team .

Posted 10/15/2026full-timeRemote • Tennessee • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer orders and providing internal support to sales teams, ensuring effective communication and collaboration across departments. Possesses strong problem-solving abilities and a commitment to enhancing customer satisfaction through efficient processes and timely updates.

Highest-signal resume keywords

Customer Service ExperienceSales Support ExperienceOrder ManagementStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementCustomer SupportAccount ManagementProblem-SolvingAttention to Detail

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationTime ManagementTeam CollaborationPositive Attitude

Industry Keywords

Performing ArtsMusic IndustryApparel IndustryCustom Products

About the role

Key responsibilities & impact

Serve as the primary internal support partner for the VPA Sales Team
Manage the complete lifecycle of customer orders from submission through shipment
Act as the communication hub between Sales, Design, Product Development, Production, Customer Service, and other internal departments
Provide timely updates, resolve issues, and identify solutions supporting customer satisfaction
Serve as the primary internal liaison for assigned Sales Representatives and sales regions
Respond to inquiries regarding products, orders, timelines, and processes
Provide updates regarding order status, production timelines, artwork, and customer requests
Navigate internal processes and identify resources to resolve customer needs
Maintain knowledge of products, sales programs, order processes, and company policies
Escalate complex issues while maintaining ownership through resolution
Partner with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to facilitate order fulfillment
Communicate production updates, potential delays, and recommended solutions to Sales
Assist with special projects and department initiatives
Participate in ongoing cross-training
Identify trends in customer inquiries and internal processes
Recommend improvements to enhance efficiency, communication, and customer experience
Support implementation of new tools, systems, and process enhancements

Requirements

What you’ll need

Previous experience in customer service, sales support, account management, or order management
Experience supporting field sales organizations preferred
Experience within the performing arts, music, apparel, or custom products industry is a plus
Strong verbal and written communication skills
Excellent organizational and time management skills
Ability to prioritize multiple projects in a fast-paced environment
Strong attention to detail and follow-through
Self-motivated with excellent problem-solving skills
Ability to build collaborative relationships across departments
Positive attitude with a team-first mentality
Ability to adapt to changing priorities while maintaining accuracy
Ability to stand for long periods and perform repetitive body movements
Ability to lift 15–50 lbs. regularly from floor to waist
Finger and hand dexterity and ability to read text on a screen
Ability to tolerate working in a non-climate-controlled environment

Benefits

Comp & perks

Comprehensive Health Care Benefits
HSA Employer Contribution/ FSA Opportunities
Wellbeing Program
401(k) plan with company matching
Company paid Life, AD&D, and Short-Term Disability
Generous My Time Off & Paid Holidays
Varsity Brands Ownership Program
Employee Resource Groups
Access to Financial Coaching and member-owned Credit Union
St. Jude Partnership & Volunteer Opportunities
Employee Perks including discounts on personal apparel and equipment!