Client Engineer

Varsity Technologies

. Receive and resolve tickets escalated from Specialist I, owning work from intake through root-cause resolution and client communication .

Posted 10/7/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong expertise in M365 administration, advanced macOS support, and troubleshooting complex IT issues in managed services environments. Capable of building client relationships and effectively communicating technical solutions to diverse audiences.

Highest-signal resume keywords

M365 AdministrationAdvanced macOS SupportTroubleshooting DNS, DHCP, VPN, and FirewallRMM and PSA Platforms ProficiencyGenerative AI Platforms Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

M365 Tenant ConfigurationExchange AdministrationSharePoint AdministrationTeams AdministrationEntra ID/AAD ManagementMDM ToolsApplication DeploymentSecurity SettingsComplex Login Issue ResolutionNetwork Troubleshooting

Soft Skills

Strong Communication SkillsInterpersonal SkillsClient Relationship BuildingAdaptability in CommunicationMethodical Problem Solving

Tools & Technologies

Microsoft CopilotGoogle GeminiChatGPTClaudeApple Business Manager

Certifications & Qualifications

CompTIA Network+CompTIA Security+Microsoft 365 Administrator (MS-102)

Industry Keywords

Managed Services EnvironmentMulti-Client MSPClient Site VisitsRemote and Onsite ResolutionEscalated Issue Resolution

Tech Stack

Tools & technologies

CloudDNSiOSMacOS

About the role

Key responsibilities & impact

Receive and resolve tickets escalated from Specialist I, owning work from intake through root-cause resolution and client communication
Assess escalated issues to determine remote versus onsite resolution and prompt versus longer-cycle handling
Communicate scope and timelines clearly to clients and internal stakeholders
Travel to LA-area client sites to deploy technology and resolve hands-on issues
Build and maintain strong in-person client relationships
Adjust communication and prioritization for managers, executives, and individual end users
Diagnose and resolve infrastructure-level issues involving M365 tenant configuration, networking, endpoint management, and cross-system dependencies
Administer Exchange, SharePoint, Teams, and Entra ID/AAD, including policies, permissions, and cross-tenant issues
Provide advanced macOS support, including security settings, application deployment, MDM, Apple Business Manager, iOS and Apple Cloud integration, and complex login issues
Troubleshoot DNS, DHCP, VPN, and firewall issues and coordinate with network vendors
Support Microsoft Copilot, Google Gemini, ChatGPT, and Claude environments
Manage escalated work in PSA and RMM platforms and maintain accurate records
Produce reusable documentation for complex resolutions, configurations, and recurring patterns
Maintain working knowledge of multiple client environments and identify cross-client patterns

Requirements

What you’ll need

3 to 5 years of experience in IT support, with demonstrated experience resolving escalated or complex issues in a managed services environment
Based in the Los Angeles metro area
Valid driver's license and reliable personal transportation for client site visits
Strong hands-on M365 administration: Exchange, SharePoint, Teams, Entra ID/AAD, including policy, permissions, and tenant-level configuration
Advanced macOS support experience, including security and system settings, application deployment, MDM tools, Apple Business Manager, iOS and Apple Cloud integration, and complex login and security issue resolution
Experience troubleshooting DNS, DHCP, VPN, and firewall concepts beyond the basics
Working knowledge of generative AI platforms including Copilot, Gemini, ChatGPT, and Claude, with applied experience in prompt techniques and understanding of underlying technologies
Proficiency with RMM and PSA platforms
Ability to assess remote versus onsite resolution and short- versus long-cycle work
Strong communication skills and ability to adapt tone, detail level, and prioritization for users, managers, and executives
Strong interpersonal skills and ability to build trusted client relationships
Comfortable representing Treeline at client sites and communicating confidently face-to-face
Methodical approach to ambiguous problems; diagnose before fixing and document work
Certifications such as CompTIA Network+, Security+, or Microsoft 365 Administrator (MS-102), or equivalent, are preferred
Experience supporting multi-client MSP environments is strongly preferred

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package
Flexible working conditions
Health and wellness benefits for employees and their families
100% Medical/Dental/Vision
Opportunity to be part of a small, highly effective team
Modern tooling
Open communication and genuine collaboration
Meaningful work supporting nonprofit, education, and healthcare organizations
Equal opportunity employer
Background checks performed as a condition of employment