Varsity Technologies

Engineer

• Receive and resolve tickets escalated from Specialist I, owning work from intake through root-cause resolution and client communication
• Assess escalated issues to determine remote versus onsite resolution and prompt versus longer-cycle handling
• Communicate scope and timelines clearly to clients and internal stakeholders
• Travel to LA-area client sites to deploy technology and resolve hands-on issues
• Build and maintain strong in-person client relationships
• Adjust communication and prioritization for managers, executives, and individual end users
• Diagnose and resolve infrastructure-level issues involving M365 tenant configuration, networking, endpoint management, and cross-system dependencies
• Administer Exchange, SharePoint, Teams, and Entra ID/AAD, including policies, permissions, and cross-tenant issues
• Provide advanced macOS support, including security settings, application deployment, MDM, Apple Business Manager, iOS and Apple Cloud integration, and complex login issues
• Troubleshoot DNS, DHCP, VPN, and firewall issues and coordinate with network vendors
• Support Microsoft Copilot, Google Gemini, ChatGPT, and Claude environments
• Manage escalated work in PSA and RMM platforms and maintain accurate records
• Produce reusable documentation for complex resolutions, configurations, and recurring patterns
• Maintain working knowledge of multiple client environments and identify cross-client patterns

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