Client Engineer

Varsity Technologies

. Receive and resolve tickets escalated from Specialist I, taking full ownership from intake through root-cause resolution and client communication.

Posted 11/5/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong expertise in M365 administration, advanced macOS support, and troubleshooting networking issues, while effectively communicating technical findings and maintaining client relationships. Proven ability to manage escalated IT support cases in a multi-client environment with a methodical approach to problem-solving.

Highest-signal resume keywords

M365 AdministrationAdvanced macOS SupportNetworking TroubleshootingStrong Communication SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

M365 Tenant ConfigurationExchange AdministrationSharePoint AdministrationTeams AdministrationEntra ID/AAD ManagementApplication DeploymentMDM ToolsDNS TroubleshootingDHCP TroubleshootingVPN and Firewall Concepts

Soft Skills

Interpersonal SkillsAdaptabilityProfessional CommunicationProblem-SolvingRapport Building

Tools & Technologies

RMM PlatformsPSA PlatformsApple Business ManagerIOS IntegrationGenerative AI Platforms

Certifications & Qualifications

CompTIA Network+CompTIA Security+Microsoft 365 Administrator (MS-102)

Industry Keywords

Managed Services EnvironmentMulti-Client SupportClient Site VisitsTechnical DocumentationCross-Client Patterns

Tech Stack

Tools & technologies

CloudDNSiOSMacOS

About the role

Key responsibilities & impact

Receive and resolve tickets escalated from Specialist I, taking full ownership from intake through root-cause resolution and client communication.
Assess escalated issues to determine remote versus onsite resolution and establish prompt or longer-cycle approaches.
Communicate scope and timelines clearly to clients and internal stakeholders.
Travel to client sites across the Bay area to deploy technology and resolve hands-on issues.
Adjust communication and prioritization for managers, executives, and individual end users.
Diagnose and resolve infrastructure-level issues involving M365 tenant configuration, networking, endpoint management, and cross-system dependencies.
Administer Exchange, SharePoint, Teams, and Entra ID/AAD, including policies, permissions, and cross-tenant issues.
Provide advanced macOS support, including security settings, application deployment, MDM, Apple Business Manager, iOS and Apple Cloud integration, and complex login issues.
Troubleshoot DNS, DHCP, VPN, and firewall issues and coordinate with network vendors.
Support clients using Microsoft Copilot, Google Gemini, ChatGPT, and Claude.
Communicate technical findings clearly and maintain client trust through longer resolution cycles.
Use PSA and RMM platforms to manage escalated work, maintain records, and support reporting.
Produce reusable documentation for complex resolutions, configurations, and recurring patterns.
Maintain working knowledge of multiple client environments and identify cross-client patterns.

Requirements

What you’ll need

3 to 5 years of experience in IT support, with demonstrated experience resolving escalated or complex issues in a managed services environment.
Based in the Bay area, with a valid driver's license and reliable personal transportation for client site visits.
Strong hands-on M365 administration: Exchange, SharePoint, Teams, Entra ID/AAD, including policy, permissions, and tenant-level configuration.
Advanced macOS support experience: security and system settings, application deployment, MDM tools, Apple Business Manager, iOS and Apple Cloud integration, and complex login and security issue resolution.
Experience troubleshooting networking issues: DNS, DHCP, VPN, and firewall concepts beyond the basics.
Solid working knowledge of generative AI platforms including Copilot, Gemini, ChatGPT, and Claude, with applied experience in prompt techniques and a clear understanding of the underlying technologies.
Proficiency with RMM and PSA platforms; willingness to learn our specific tooling quickly.
Ability to quickly assess whether an issue requires remote or onsite resolution and whether it can be resolved promptly or requires a longer-cycle approach.
Strong communication skills with demonstrated ability to adapt tone, detail level, and prioritization when supporting individual users, managers, and executives.
Strong interpersonal skills; able to build rapport with clients quickly and maintain professional, trusted relationships across a variety of personalities and seniority levels.
Comfortable representing the company in person at client sites; presents professionally and communicates with confidence in face-to-face settings.
Methodical approach to ambiguous problems: diagnose before you fix, document as you go.
Certifications such as CompTIA Network+, Security+, Microsoft 365 Administrator (MS-102), or equivalent are preferred.
Experience supporting multi-client MSP environments strongly preferred.
Background checks will be performed as a condition of employment.

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package
Flexible working conditions
Benefits designed to support the health and wellness of employees and their families
100% Medical/Dental/Vision