Client Engineer

Varsity Technologies

. Receive and resolve tickets escalated from Specialist I, owning work from intake through root-cause resolution and client communication .

Posted 10/23/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in M365 administration, advanced macOS support, and troubleshooting complex IT issues in managed services environments. Capable of building client relationships and communicating technical information effectively across various stakeholder levels.

Highest-signal resume keywords

M365 AdministrationAdvanced macOS SupportTroubleshooting DNS, DHCP, VPN, and FirewallGenerative AI Platforms KnowledgeRMM and PSA Platforms Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

M365 Tenant ConfigurationExchange AdministrationSharePoint AdministrationTeams AdministrationEntra ID/AAD ManagementMDM ToolsApplication DeploymentSecurity Settings ManagementComplex Issue ResolutionClient Environment Knowledge

Soft Skills

Strong Communication SkillsInterpersonal SkillsClient Relationship BuildingAdaptability in CommunicationMethodical Problem-Solving

Tools & Technologies

Microsoft CopilotGoogle GeminiChatGPTClaudeApple Business ManagerApple CloudPSA PlatformsRMM Platforms

Certifications & Qualifications

CompTIA Network+CompTIA Security+Microsoft 365 Administrator (MS-102)

Industry Keywords

Managed Services EnvironmentMulti-Client MSPClient Site VisitsInfrastructure-Level IssuesEscalated IT Support

Tech Stack

Tools & technologies

CloudDNSiOSMacOS

About the role

Key responsibilities & impact

Receive and resolve tickets escalated from Specialist I, owning work from intake through root-cause resolution and client communication
Assess whether issues can be resolved remotely or require onsite visits, and determine prompt versus longer-cycle resolution paths
Communicate scope and timelines clearly to clients and internal stakeholders
Travel to client sites across the Bay area to deploy technology and resolve hands-on issues
Build and maintain strong in-person client relationships
Adjust communication and prioritization for managers, executives, and individual end users
Diagnose and resolve infrastructure-level issues involving M365 tenant configuration, networking, endpoint management at scale, and cross-system dependencies
Administer Exchange, SharePoint, Teams, and Entra ID/AAD, including policies, permissions, and cross-tenant issues
Provide advanced macOS support involving security settings, application deployment, MDM, Apple Business Manager, iOS, and Apple Cloud
Troubleshoot DNS, DHCP, VPN, and firewall issues and coordinate with network vendors
Support Microsoft Copilot, Google Gemini, ChatGPT, and Claude environments
Communicate technical findings clearly and maintain client trust through longer resolution cycles
Manage escalated work in PSA and RMM platforms, maintaining accurate records and reporting visibility
Produce reusable documentation for complex resolutions, configurations, and recurring patterns
Maintain knowledge of multiple client environments and identify patterns across environments

Requirements

What you’ll need

3 to 5 years of experience in IT support, with demonstrated experience resolving escalated or complex issues in a managed services environment
Based in the Bay area
Valid driver's license and reliable personal transportation for client site visits
Strong hands-on M365 administration: Exchange, SharePoint, Teams, Entra ID/AAD, including policy, permissions, and tenant-level configuration
Advanced macOS support experience, including security and system settings, application deployment, MDM tools, Apple Business Manager, iOS and Apple Cloud integration, and complex login and security issue resolution
Experience troubleshooting DNS, DHCP, VPN, and firewall concepts beyond the basics
Solid working knowledge of generative AI platforms including Copilot, Gemini, ChatGPT, and Claude
Applied experience in prompt techniques and understanding of underlying AI technologies
Proficiency with RMM and PSA platforms; willingness to learn specific tooling quickly
Ability to assess remote versus onsite resolution and prompt versus longer-cycle approaches
Strong communication skills and ability to adapt tone, detail level, and prioritization for individual users, managers, and executives
Strong interpersonal skills and ability to build trusted client relationships
Comfortable representing the company in person at client sites
Methodical approach to ambiguous problems: diagnose before fixing and document as you go
Certifications such as CompTIA Network+, Security+, Microsoft 365 Administrator (MS-102), or equivalent are preferred
Experience supporting multi-client MSP environments is strongly preferred
Equal opportunity employer; candidates from all backgrounds welcome
Background check required as a condition of employment

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package
Flexible working conditions
Health and wellness benefits for employees and their families
100% Medical/Dental/Vision
Equal opportunity employment
Background checks performed as a condition of employment