Client Provisioning Specialist

Vatic Outsourcing

. Serve as a customer-facing support contact throughout the client account lifecycle .

Posted 9/28/2026full-timeMarietta • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and project management within the telecommunications industry, with a strong ability to communicate effectively with C-level executives and manage multiple tasks efficiently. Proficient in utilizing telecom expense management tools and Microsoft Excel for data management and reporting.

Highest-signal resume keywords

Telecommunications Industry ExperienceProject Management SkillsAccount Management ExperienceMicrosoft Excel ProficiencyC-Level Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telecom Expense ManagementProject ManagementData ManagementTelecommunications Services KnowledgeContract ManagementBudget Risk CommunicationService Order ManagementTechnical Issue DiagnosisAutomation UtilizationVendor Management

Soft Skills

Effective CommunicationLeadershipProblem-SolvingPresentation SkillsTime Management

Tools & Technologies

Vatic’s Telecom Expense Management ToolMicrosoft OfficeCarrier PortalsApplication Databases

Industry Keywords

Telecom Expense Management (TEM)Managed Mobility Services (MMS)Unified CommunicationsVoice and Data ServicesBusiness FinancePricing and Benchmarking

About the role

Key responsibilities & impact

Serve as a customer-facing support contact throughout the client account lifecycle
Act as the primary client contact, predominantly for project management
Identify gaps in project delivery and communicate issues affecting project completion timelines or costs
Proactively identify and communicate schedule and budget risks
Present to C-level and executive-level management teams
Provide clients with ongoing feedback about savings opportunities and best practices
Deliver timely, detailed, and accurate reporting to internal and external audiences
Perform and share recurring weekly account updates and status reports
Enter new, upgrade, downgrade, and disconnect service orders
Solicit vendor quotes
Resolve escalated orders and issues
Create, maintain, track, and report status updates for open orders
Coordinate with management to ensure timely installation of client circuits
Schedule and prepare customer activations and service disconnections
Work closely with internal peers and management and take leadership roles internally and externally
Address after-hours client-related escalations
Travel locally or within the United States as required

Requirements

What you’ll need

College Degree
1+ years in telecommunications and/or Telecom Expense Management (TEM) and/or Managed Mobility Services (MMS) industries
Account management experience serving as an extension of a client’s team
Presentation skills
Project management skills
Ability to manage multiple, diverse tasks simultaneously
Basic knowledge of telecommunications services and networks, including voice, data, mobile, and unified communications
Microsoft Office competency and fluency in Excel
Confidence delivering in-person and web meetings with all levels of a client organization
Experience managing large volumes of data in Excel and application databases
Ability to navigate wireline and wireless carrier portals
Knowledge and understanding of telecom services pricing and benchmarking
General knowledge of business finance
Ability to review, understand, interpret, and manage carrier contracts
C-level presentation and interaction skills
Ability to escalate effectively and manage partner and non-partner vendors
Effective verbal, written, and email communication with customers, peers, and management
Ability to diagnose, articulate, and provide solutions for clients’ technical issues
Ability to facilitate project plans for implementations, installations, and disconnects
Ability to leverage automation for efficiency and customer benefit
Ability to utilize Vatic’s Telecom Expense Management Tool
Ability to articulate Vatic’s product set and company store
Job contingent upon a background check
Work authorization/security clearance, if applicable

Benefits

Comp & perks

Part-time hourly pay during the entry-level training period
Opportunity to move to a full-time role after 3–6 months upon successful completion of training
Full-time Monday–Friday schedule with alternative working hours (9:00 a.m.–6:00 p.m. or 8:30 a.m.–5:30 p.m.)