Vatic Outsourcing

General

• Serve as a customer-facing support contact throughout the client account lifecycle
• Act as the primary client contact, predominantly for project management
• Identify gaps in project delivery and communicate issues affecting project completion timelines or costs
• Proactively identify and communicate schedule and budget risks
• Present to C-level and executive-level management teams
• Provide clients with ongoing feedback about savings opportunities and best practices
• Deliver timely, detailed, and accurate reporting to internal and external audiences
• Perform and share recurring weekly account updates and status reports
• Enter new, upgrade, downgrade, and disconnect service orders
• Solicit vendor quotes
• Resolve escalated orders and issues
• Create, maintain, track, and report status updates for open orders
• Coordinate with management to ensure timely installation of client circuits
• Schedule and prepare customer activations and service disconnections
• Work closely with internal peers and management and take leadership roles internally and externally
• Address after-hours client-related escalations
• Travel locally or within the United States as required

Client Provisioning Specialist