Customer Success Manager

Vatica Health

. Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and project leadership within the healthcare sector, focusing on Risk Adjustment and Quality of Care. Proven ability to develop and execute implementation plans, analyze performance metrics, and deliver exceptional client experiences.

Highest-signal resume keywords

Healthcare Client Facing ExperienceProject LeadershipClient Relationship ManagementData Analysis and PresentationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Performance AnalysisImplementation PlanningClient Success MetricsRisk Identification and MitigationPowerPoint Deck BuildingData OrganizationClient Training DeliveryForecasting and TrackingMulti-taskingAttention to Detail

Soft Skills

Outstanding Customer ServiceStrong Decision-MakingTime ManagementFast Learning AbilityConsultative Approach

Industry Keywords

HealthcareRisk AdjustmentQuality of CareClient EngagementClient SatisfactionStrategic PlanningOperational PlanningVendor ManagementClient RetentionVoice of Client

About the role

Key responsibilities & impact

Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery
Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
Develop and execute detailed on-boarding/implementation plans and communication plans, including client success metrics and risk identification and mitigation
Build PowerPoint decks for client presentations, including QBRs, kickoffs, and status meetings
Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning, strategic and tactical account and implementation review, and issue resolution
Deliver successful client partnerships that result in high client satisfaction, retention, and growth
Forecast and track key account metrics, including visit activity, provider adoption, and sales statistics
Lead teams through influence in a matrixed environment across Vatica Health functional groups, clients, and vendor partners
Deliver and ensure client training on Vatica Health tools, processes, and reports
Support operational and financial plans and maintain actuals and forecasts
Serve as the Voice of Client by gathering feedback to gauge satisfaction and identify areas for engagement, tool, and solution improvement
Design and develop best practices in client engagement and implementation to deliver an industry-leading client experience

Requirements

What you’ll need

4+ years in a healthcare client facing role with progressive experience
4+ years leading complex projects
Healthcare experience required; required experience in Risk Adjustment, Quality of Care
Strong project performance analysis and strategic power point deck building skills
Outstanding customer service skills
Experience organizing, analyzing and presenting data
Strong ability to learn at a fast pace, apply knowledge and be consultative
Strong computer (including Microsoft Office), grammar and multi-tasking skills
Strong attention to detail, time management, and decision-making skills
Ability to work with significant independence and minimal supervision
Ability to travel during the week

Benefits

Comp & perks

Competitive salary based on your experience and skills
Bonus Potential (based on role and is discretionary)
401k plans
Room for growth and advancement
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Dependent Care Account
Life insurance, short-term, and long-term disability
Excellent PTO policy
Great work-life balance environment
Strong supportive teams