Director of Customer Success

Vatica Health

. Serve as a strategic consultant and trusted advisor to enterprise healthcare clients .

Posted 10/21/2026full-timeRemote • United StatesLead💰 $195,000 - $217,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep expertise in risk adjustment, quality, and population health, with a strong ability to connect client needs to business outcomes through strategic consulting and effective communication. Proven experience in healthcare technology and client advisory roles, with a focus on stakeholder engagement and successful implementation of solutions.

Highest-signal resume keywords

Healthcare Technology ExperienceRisk Adjustment ExpertiseClient Advisory SkillsAnalytical SkillsExecutive Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AdjustmentQuality PerformancePopulation HealthHEDISStarsHealthcare SaaS ProductsData EvaluationProduct ConfigurationWorkflow OptimizationClient Strategy Development

Soft Skills

Relationship BuildingMeeting FacilitationWritten CommunicationInfluencing StakeholdersCoaching

Industry Keywords

Healthcare ConsultingHealth PlansProvider OrganizationsCustomer SuccessAccount Leadership

About the role

Key responsibilities & impact

Serve as a strategic consultant and trusted advisor to enterprise healthcare clients
Connect Vatica + Cozeva’s risk adjustment, quality, and population health solutions to client business priorities and measurable outcomes
Own client strategy and success plans
Build relationships with executive, business, clinical, and technical stakeholders
Lead governance meetings and business reviews with insights, recommendations, and action plans
Translate client needs into recommendations on product configuration, module utilization, workflows, and best practices
Develop and maintain deep knowledge of Cozeva’s products and services
Investigate client questions and apply product knowledge to client challenges
Interpret risk adjustment, quality performance, adoption, account health, and client feedback
Turn findings into recommendations and improvement plans
Identify retention risks and expansion opportunities
Partner with Sales and Product on renewals, upsell, and cross-sell opportunities
Translate client issues and enhancement requests into clear business needs supported by data, use cases, and expected outcomes
Partner with Product and technical teams to assess fit, feasibility, impact, and priority
Partner with Implementation and Provider Engagement to align onboarding and implementation with client objectives
Own client communication and follow-through on commitments
Document functional owners, target dates, and dependencies; coordinate resolution and escalate risks
Advance account work, resolve barriers across teams, contribute to customer success practices, and coach colleagues

Requirements

What you’ll need

7+ years of progressive experience in healthcare technology, healthcare consulting, a health plan, or a population health function within a large provider organization, including significant client-facing or stakeholder advisory responsibility
Deep expertise in risk adjustment, quality, and population health, including familiarity with HEDIS, Stars, and relevant risk adjustment models
Understanding of payer and provider business priorities and workflows
Experience advising or working with health plans, large health systems, medical groups, or other complex provider organizations, with accountability appropriate to director-level scope
Experience with healthcare SaaS products, including learning platform capabilities, working with data, evaluating enhancement needs, and collaborating with Product and technical teams
Ability to understand a client’s business, develop practical recommendations, influence executive stakeholders, and independently lead complex work through completion
Strong analytical, written communication, meeting facilitation, and executive presentation skills
Ability to explain complex information clearly and connect recommendations to business outcomes
Preferred: Experience with a competitor or healthcare technology vendor providing risk adjustment, quality, or population health solutions
Preferred: Customer success, account leadership, consulting, or product experience with transferable client advisory skills
Preferred: Experience mentoring or coaching colleagues and improving customer success practices

Benefits

Comp & perks

Competitive salary based on experience and skills
Bonus potential (discretionary, based on role)
401(k) plans
Room for growth and advancement
Comprehensive medical, dental, and vision insurance plans
Tax-free dependent care account
Life insurance
Short-term disability
Long-term disability
Excellent PTO policy
Work-life balance environment
Supportive teams