User Experience, UX Researcher

Vaultes

. Conduct discovery activities, including stakeholder interviews, customer touchpoint analysis, task analysis, and conceptual modeling .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user experience research and design, including conducting generative research, creating user personas, and synthesizing findings into actionable insights. Proficient in human-centered design strategies and collaborative analysis within cross-functional teams.

Highest-signal resume keywords

User ResearchHuman-Centered DesignUsability TestingStakeholder InterviewsExperience Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Empathy MappingTask AnalysisConceptual ModelingCustomer Touchpoint AnalysisNeeds AnalysisJourney MappingService BlueprintingResearch PlanningData SynthesisResearch Artifact Creation

Soft Skills

CommunicationCollaborationFacilitationAnalytical ThinkingProblem Solving

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

UXCXService DesignProduct DesignStakeholder Engagement

About the role

Key responsibilities & impact

Conduct discovery activities, including stakeholder interviews, customer touchpoint analysis, task analysis, and conceptual modeling
Conduct generative research, including observational studies, customer interviews, usability testing, and needs analysis
Create empathy maps, personas, storyboards, journey maps, experience maps, and service blueprints
Communicate research findings, insights, implications, and conceptual ideas verbally and visually
Plan and facilitate collaborative analysis and synthesis sessions
Collaborate with a cross-functional team to ensure customer goals are met
Research user needs and system enhancements
Plan, recruit, and facilitate research and testing
Analyze and synthesize research and testing results to provide recommendations
Identify patterns and gaps and work with the team to implement changes
Create research plans, usability test plans, scripts, findings, and other evaluative research artifacts
Perform other responsibilities as assigned

Requirements

What you’ll need

Must be a US Citizen
Able to pass and maintain at minimum a Public Trust Clearance
Bachelor’s degree or commensurate work experience
4+ years of experience in UX, CX, service design, product design, or commensurate work experience
Professional experience conducting user research from planning through execution and translation into actionable insights
Strong understanding of human-centered design strategies, methods, and approaches, and how to apply them
Capable of operating a computer and other office productivity machinery
Able to frequently communicate with co-workers, management, and customers

Benefits

Comp & perks

Paid time off
Paid holidays
Work-from-home opportunities
401k with matching incentive
Medical/dental/vision benefits
Company provided life insurance
Company provided short-term disability