Vaultes

User Researcher

• Conduct discovery activities, including stakeholder interviews, customer touchpoint analysis, task analysis, and conceptual modeling
• Conduct generative research, including observational studies, customer interviews, usability testing, and needs analysis
• Create empathy maps, personas, storyboards, journey maps, experience maps, and service blueprints
• Communicate research findings, insights, implications, and conceptual ideas verbally and visually
• Plan and facilitate collaborative analysis and synthesis sessions
• Collaborate with a cross-functional team to ensure customer goals are met
• Research user needs and system enhancements
• Plan, recruit, and facilitate research and testing
• Analyze and synthesize research and testing results to provide recommendations
• Identify patterns and gaps and work with the team to implement changes
• Create research plans, usability test plans, scripts, findings, and other evaluative research artifacts
• Perform other responsibilities as assigned

Explore User Experience, UX Researcher at Vaultes. Review requirements and application details.

User Experience, UX Researcher

Content Manager

• Serve as team lead for a cross-functional group, including managing team workloads and assignments
• Mentor and coach junior team members, fostering skill development and collaboration
• Develop and implement comprehensive content strategies aligned with government objectives and project goals
• Create and maintain content guidelines, editorial standards, and governance frameworks
• Collaborate with designers, developers, and subject matter experts to integrate content into project workflows
• Oversee content lifecycle management, including planning, creation, approval, publishing, and archiving
• Ensure content complies with federal regulations, including Section 508 accessibility standards and agency-specific policies
• Perform content audits and gap analyses to identify improvement and optimization opportunities
• Design and manage workflows and tools for efficient content production and review
• Analyze content performance metrics and user feedback to inform data-driven decisions
• Advise stakeholders on user-focused and accessible content design and strategy best practices
• Manage version control and content integrity across digital platforms
• Facilitate content-focused workshops, training sessions, and presentations
• Securely handle sensitive government information in accordance with confidentiality and compliance requirements
• Perform other duties as assigned

Explore Content Manager at Vaultes. Review requirements and application details.

Open roles

User Experience, UX Researcher

Content Manager