Senior Director, P&O – Field Experience

VCA Animal Hospitals

. Serve as the communication conduit between the field and all People & Organization departments .

Posted 10/24/2026full-timeRemote • United StatesSenior💰 $159,500 - $239,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing people strategies, talent management, and organizational design to enhance associate engagement and drive business outcomes. Proven ability to influence leaders and collaborate across multiple organizational levels while managing change and continuous improvement initiatives.

Highest-signal resume keywords

HR Generalist ExperienceTalent ManagementChange ManagementProject ManagementOrganizational Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Talent AcquisitionLearning and DevelopmentAssociate EngagementTotal RewardsOrganizational Development

Soft Skills

CollaborationInfluencing Without AuthorityAttention to DetailPlanning and Organizing

Industry Keywords

Service IndustryRetailHospitalityMulti-Unit OperationsPeople Services

About the role

Key responsibilities & impact

Serve as the communication conduit between the field and all People & Organization departments
Represent the voice of the field and collaborate on people strategies and holistic cross-functional programs and solutions
Serve as an integrated member of the field Senior Operations Leadership team
Establish long-term vision, road maps, people strategies, and tactics for best-in-class P&O programs and solutions
Partner with field leaders and P&O Centers of Excellence to design and implement Fit-for-Veterinary Services programs and solutions
Represent the field in P&O initiative forums, including talent management, leadership development, total rewards, culture, EVP, and HRIS
Support, train, and coach business leaders on P&O initiatives and signature processes
Collaborate with COEs and Corporate Affairs on communication and change management plans
Gather and share stakeholder input to create targeted people programs that improve associate and organizational effectiveness
Analyze P&O trends and metrics to develop programs aligned with OGSM priorities, including hiring, engagement, retention, Ease of Care, and development
Provide day-to-day guidance on people programs and career development
Assess leaders’ performance, strengths, development opportunities, career aspirations, and potential
Develop people strategies and career development plans with senior leaders
Establish clear, repeatable routines for deploying initiatives into the field
Provide feedback, coaching, and consultation on organizational design, leadership excellence, processes, workforce planning, and career pathing
Fulfill other related duties as assigned

Requirements

What you’ll need

Bachelor’s diploma or equivalent
10+ years’ experience in an HR Generalist role or related role with increasing responsibility
Equivalent operational experience with a track record of strong people outcomes may be considered
Experience in service, retail or hospitality businesses, preferably multi-unit and people services businesses
Understanding of business processes
Ability to influence business leaders and drive innovation and transformation beyond P&O
Ability to quickly build partnerships across multiple organizational levels
Knowledge of talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development
Strong collaboration skills and ability to influence without authority
Ability to plan and organize quickly with a combined focus on customer delivery and informing
Experience and expertise in change management, project management, and continuous improvement
Strong attention to detail and follow-through
Ability to travel up to 50% of the time

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid vacation days
Paid sick days
401(k)
Generous employee pet discounts
Competitive compensation