VCA Animal Hospitals

Operations

• Own and deliver regional P&L and KPIs across 12 New Jersey hospitals
• Coach hospital leaders and hold them accountable for performance
• Identify growth opportunities and optimize services, appointments, capacity, labor, inventory, and workflows
• Enhance doctor productivity while maintaining medical excellence and patient outcomes
• Manage pricing strategies, discount governance, and fee structures
• Use financial, operational, and medical-quality insights to guide decisions and mitigate risk
• Execute VCA and United in Care enterprise programs across hospitals
• Deliver exceptional client and Associate experiences and high-quality medical care
• Model VCA’s mission and The Five Principles of Mars, Inc.
• Build partnerships with hospital leaders and develop leadership capability
• Lead regional talent strategy, including doctor and hospital-leader recruitment, succession, growth, and retention
• Coach leaders on performance management, engagement, culture, employment-law compliance, and organizational standards
• Collaborate with GVP, Medical Operations, Patient Care, and Marketing leaders as part of the Triad of Care
• Align operational decisions with medical priorities and improve medical outcomes using quality metrics and NPS insights
• Support veterinarian onboarding, engagement, retention, and new-graduate success
• Resolve non-medical client escalations
• Activate regional marketing initiatives and community engagement
• Share best practices and champion continuous improvement

Regional Operations Director

• Oversee the business aspects of veterinary hospital operations and uphold a sound medical environment
• Support Hospital Managers and Medical Directors in meeting goals and fostering an excellent service culture and working environment
• Perform a wide range of activities related to hospital operations
• Collaborate closely with the Regional Medical Director and Regional Technician Director to support specialty hospitals
• Maintain accountability and responsibility for hospital profit and loss statements
• Oversee veterinary hospitals, including doctors, technicians, and other paraprofessional staff
• Manage 25+ direct reports, including Hospital Managers and Medical Directors
• Lead the transition and integration of acquired veterinary practices into the region
• Support expansion and renovation of veterinary hospitals to drive service expansion
• Cultivate relationships within the veterinary community
• Support recruitment of medical professionals with Talent Acquisition to increase patient and client services