Patient Access Representative – Orthopedics

VCU Health

. Deliver high-quality, courteous, timely, and respectful customer service to patients, families, visitors, medical staff, clinicians, and co-workers .

Posted 11/11/2026full-timeColonial Heights • Virginia • United StatesMid-LevelSenior💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, appointment scheduling, and insurance verification while providing exceptional customer service in a healthcare setting. Proficient in managing medical records and financial transactions with attention to detail and compliance.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance VerificationMedical Records ManagementCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyElectronic Medical BillingOrder Entry SystemsData EntryCash HandlingFinancial Assistance GuidanceCost EstimationTranscription of Physician OrdersInsurance Forms CompletionPre-Operative Coordination

Soft Skills

Self-DirectedCourteous CommunicationTeam CollaborationAttention to DetailAdaptability

Tools & Technologies

Microsoft Office ApplicationsMedical Records SoftwareWeb-Based Platforms

Industry Keywords

Healthcare AdministrationManaged CareHMOPatient CareAppointment Management

About the role

Key responsibilities & impact

Deliver high-quality, courteous, timely, and respectful customer service to patients, families, visitors, medical staff, clinicians, and co-workers
Greet patients and answer telephones; welcome patients and visitors and assist with clinic traffic flow
Handle reception, appointment scheduling, and patient registration for appointments and procedures
Collect patient co-payments and deposits; verify and update demographic and insurance information
Copy and record insurance information and follow cash-handling, reconciliation, and deposit procedures
Verify insurance coverage and plan requirements for HMO, managed care, government, and private plans
Secure and correctly link referrals and authorizations; communicate requirements to patients and providers
Provide pre-payment guidance, offer financial assistance, prepare cost estimates, explain payment expectations, and document interactions
Schedule clinic appointments through medical records software/communication platforms
Transcribe physician orders and enter lab and ancillary test orders accurately
Coordinate pre-operative testing and paperwork
Maintain patient medical records, prepare and break down charts, and verify appointment status
Obtain signatures and complete required managed-care and insurance forms
Obtain and scan appropriate patient medical documentation
Notify supervisors of policy or procedure violations
Perform other assigned duties and participate in special projects supporting VCUHS and department missions

Requirements

What you’ll need

High School Diploma or equivalent
Demonstrated experience using computers, Microsoft Office applications, and web-based platforms
Able to perform daily activities with minimal supervision and be self-directed in routine activities
May be required, depending on assignment, to work off-shifts and/or weekends and holidays
Preferred: Associate's or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration, or closely related field from an accredited program
Preferred: Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling
Preferred: Previous work experience in a healthcare setting and knowledge of medical terminology
Ability to perform the listed physical demands, including lifting/carrying and pushing/pulling 0–50 lbs., stooping, kneeling, squatting, crawling, climbing, balancing, and bending
Ability to perform shift work, hear alarms/telephone/tape recorder, and repetitive arm/hand movements