Senior Patient Financial Clearance Representative

VCU Health

. Secure appropriate patient information and ensure registration data is correct and accurate .

Posted 10/21/2026full-timeRemote • United StatesSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, insurance eligibility verification, and financial counseling within a healthcare setting. Proficient in utilizing EPIC systems and maintaining high accuracy in registration audits while fostering a patient-centered approach and commitment to diversity and inclusion.

Highest-signal resume keywords

Patient RegistrationInsurance Eligibility VerificationEPIC Systems ProficiencyCustomer Service SkillsMedical Billing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICD CodingCPT CodingMedical TerminologyInsurance Plan AuthorizationData EntryFinancial CounselingRegistration PoliciesAudit AccuracyDemographic Data ManagementPayer Coordination

Soft Skills

Communication SkillsMentorshipCollaborationProblem-SolvingCustomer-Centered Focus

Tools & Technologies

EPIC SystemsMicrosoft OfficeEmail ApplicationsOnline Eligibility Tools

Industry Keywords

Healthcare SettingManaged CareCommercial InsuranceGovernmental Health InsuranceDiversity and Inclusion

About the role

Key responsibilities & impact

Secure appropriate patient information and ensure registration data is correct and accurate
Validate insurance eligibility and enter information into appropriate systems
Collect co-pays when applicable
Assist with financial counseling and financial clearance
Communicate with patients, clinical staff, and providers when services must be postponed due to eligibility or benefit issues
Prioritize and coordinate patient accounts requiring demographic, payer, and visit data before appointments
Resolve missing or incorrect critical data elements independently
Apply additions and revisions to patients’ EPIC accounts according to registration policies and procedures
Determine whether plan additions or revisions should apply to past and future scheduled visits
Contact patients or guarantors by phone, portal, email, or mail to complete or update data
Achieve an EPIC Registration Audit Program accuracy rate of 97% or greater
Confirm health plan eligibility and benefits before scheduled outpatient visits using online tools, health plan websites, and telephone confirmation
Contact patients or guarantors when eligibility or benefit confirmation is unsuccessful
Cancel or reschedule appointments when additional time is needed to confirm eligibility or benefits
Provide real-time training, troubleshooting guidance, coaching, and mentorship to new representatives
Support development and acquisition of job-specific skills
Collaborate on diversity, equity, and inclusion initiatives across the health system
Perform other assigned duties and participate in special projects supporting VCUHS and the Department

Requirements

What you’ll need

High School Diploma or equivalent
Minimum three (3) years of previous experience in a health care setting
Experience in commercial, managed care and governmental health insurance plans
One (1) year experience in insurance plan authorization and referral requirements; or medical billing
Previous experience using a personal computer and various software applications, including Microsoft, e-mail, etc.
Strong customer service skills and patient/customer-centered focus
Commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Patient Registration or other medical billing/registration systems, ICD and CPT coding, and medical terminology are preferred
Must be located in one of the listed remote states: Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Maryland, Michigan, Missouri, Mississippi, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia