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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow development and configuration, with a strong focus on ITSM, CSM, HRSD, CRM, and Data Foundations modules. Proficient in JavaScript and REST/SOAP integrations, with a solid understanding of ITIL processes and the ability to communicate technical concepts effectively.
Highest-signal resume keywords
ServiceNow DevelopmentJavaScript ProficiencyITIL Process UnderstandingCSA CertificationCIS Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationREST IntegrationsSOAP IntegrationsWorkflow DevelopmentBusiness Rules CustomizationUI Policies DevelopmentClient Scripts DevelopmentFlow Designer AutomationCode ReviewTechnical Documentation
Soft Skills
Excellent Communication SkillsStakeholder CollaborationMentoring
Tools & Technologies
ServiceNow App EngineIntegrationHubAngularJSHTMLCSSMID ServerImport SetsTransform MapsServiceNow StudioDevOps Fundamentals
Certifications & Qualifications
CSACIS
Industry Keywords
ITSMCSMHRSDCRMData FoundationsAgileScrumPerformance AnalyticsReportingDashboarding
Tech Stack
Tools & technologiesAngularITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Lead end-to-end design and development of ServiceNow solutions across ITSM, CSM, HRSD, CRM, and Data Foundations modules
- Architect scalable, best-practice ServiceNow configurations aligned with client objectives and platform governance standards
- Collaborate with stakeholders, business analysts, and project managers to gather and refine technical requirements
- Translate business requirements into actionable development tasks
- Develop and customize workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations
- Conduct technical discovery sessions and solution workshops with enterprise clients
- Identify gaps, risks, and optimization opportunities
- Perform code reviews and enforce development standards
- Mentor junior consultants and developers on ServiceNow best practices
- Manage platform upgrades, patch testing, and instance health activities
- Produce and maintain technical documentation, including solution design documents, integration specifications, and deployment guides
Requirements
What you’ll need- 3+ years of hands-on ServiceNow development and configuration experience in a consulting or enterprise environment
- Demonstrated expertise in at least three of the following modules: ITSM, CSM, HRSD, CRM, or Data Foundations
- Proficiency in JavaScript, GlideScript, and Jelly
- Experience designing and implementing REST and SOAP-based integrations with third-party systems
- Strong understanding of ITIL processes and their mapping to ServiceNow capabilities
- Excellent communication skills in English, with ability to present technical concepts to technical and non-technical audiences
- Required certifications: CSA and CIS
- Knowledge of ServiceNow App Engine, IntegrationHub, and low-code/no-code development capabilities
- Working knowledge of ServiceNow AI products such as NowAssist, Otto, Moveworks, and AICT
- Preferred: ServiceNow Performance Analytics, reporting, and dashboarding
- Familiarity with Agile and Scrum delivery methodologies
- Prior client-facing consulting experience managing multiple concurrent engagements
- Knowledge of AngularJS, HTML, CSS, MID Server, Import Sets, Transform Maps, ServiceNow Studio, Update Sets, ATF, and DevOps fundamentals
Benefits
Comp & perks- Remote-friendly opportunity based in India
- Opportunity to work across a diverse client portfolio and at the forefront of digital service management