Brand Support Team Lead – Marketplace

Veepee

. Lead a team of approximately 6 Brand Support Specialists responsible for onboarding sellers to the website and providing them with day-to-day support .

Posted 10/25/2026full-timeSaint-Denis • FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities, with a focus on team development, onboarding processes, and performance metrics. Proficient in fostering collaboration within cross-functional teams while ensuring alignment with strategic objectives.

Highest-signal resume keywords

Team LeadershipPerformance Metrics ManagementFluency In English And FrenchDigital Products KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Management ExperienceOnboarding Process OversightKPI KnowledgeDatabase Fundamentals Understanding

Soft Skills

Strong Communication SkillsActive ListeningEmpathyProblem-SolvingCollaboration

Tools & Technologies

Microsoft Office

Industry Keywords

Brand SupportCross-Functional ManagementTeam CohesionStrategic ObjectivesInternational Team

About the role

Key responsibilities & impact

Lead a team of approximately 6 Brand Support Specialists responsible for onboarding sellers to the website and providing them with day-to-day support
Foster and develop team spirit around shared strategic objectives
Identify training needs, recruit team members, and lead the team
Manage and assign new sellers to team members
Provide cross-functional management
Ensure team cohesion and alignment of processes at the European and French levels, in partnership with a co-lead
Own, manage, and report on key metrics related to monthly business performance reviews
Closely monitor the onboarding process for strategic sellers and report on progress to the Sales team
Work with marketplace stakeholders, including Business Managers, Lead E-merchandisers, Product Owners, and Business Developers
Continuously improve workflows and processes

Requirements

What you’ll need

At least 3 years of management experience
In addition to knowledge of digital products and solutions and KPIs, you are a natural leader with a strong entrepreneurial mindset
Strong communication skills, including active listening, empathy, and the ability to persuade
A collaborative and creative approach to problem-solving, with the ability to work effectively within an international, cross-functional team
Your experience and expertise enable you to make decisions and influence others
Resilient and committed to working with integrity
Fluency in English and French is required to perform the role successfully
Proficiency in Microsoft Office and a good understanding of database fundamentals

Benefits

Comp & perks

Variable bonus
Profit-sharing and incentive scheme
Remote work available up to 2 days per week
Online language-learning platform
Works Council (CSE) and its benefits
Access to an on-site company restaurant and connected refrigerators
Access to a fitness room