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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Technical Account Management, with a focus on building and scaling teams in B2B SaaS environments. Proven ability to drive customer success through effective communication, technical engagement, and strategic relationship management.
Highest-signal resume keywords
Technical Account ManagementTeam Building and ScalingSIEM or Security Analytics ExperienceCloud Fundamentals (AWS, Azure, GCP)Leadership and Stakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Account ManagementSecurity ConsultancyIncident ResponseThreat HuntingKQL (Kusto Query Language)
Soft Skills
LeadershipCommunicationRelationship BuildingProblem Solving
Tools & Technologies
SIEM PlatformsSecurity Analytics PlatformsCloud Services (AWS, Azure, GCP)
Industry Keywords
CybersecurityB2B SaaSPost-Sale EngagementCustomer SuccessSOC
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityGoogle Cloud Platform
About the role
Key responsibilities & impact- Own the entire post-sale technical engagement model
- Expand, build, and scale the Technical Account Management organization
- Define post-sale technical deployment standards, processes, playbooks, and engagement models
- Establish KPIs reflecting customer value
- Hire, develop, and scale a global team of Technical Account Managers
- Ensure customers achieve measurable value, including better detections, faster investigations, and lower cost and complexity
- Build relationships with strategic accounts at technical and executive levels
- Serve as senior technical escalation point for complex customer problems
- Identify portfolio risks and drive mitigation
- Partner with Account Management, Support, Product, and Engineering to drive retention and resolve issues
- Translate customer patterns, friction, and gaps into product influence
- Represent customer needs in roadmap decisions
- Advocate for agentic detections and AI-driven security workflows
- Travel to customer sites for key engagements approximately 50% of the time
- Report directly to Vega's Co-Founder & CTO
Requirements
What you’ll need- 10+ years working directly with customers in technical account management, pre-sales, customer success, or security consultancy roles
- 5+ years of proven experience managing and scaling a TAM team in B2B SaaS
- Hands-on experience with SIEM or security analytics platforms
- Experience at a cybersecurity company; startup experience strongly preferred
- Proven track record with large enterprises, including Fortune 100 accounts
- Strong cloud fundamentals across AWS, Azure, and/or GCP
- Excellent leadership and stakeholder communication skills, equally effective with engineers and C-suite
- Comfortable moving fast in a high-growth, global startup environment where the playbook is still being written
- Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role
- Experience building post-sale organizations from the ground up
- Familiarity with KQL (Kusto Query Language)
Benefits
Comp & perks- Travel to customer sites for key engagements (~50% of the time)