Technical Account Manager – EMEA

Vega

. Own the post-sales technical and security relationship for a portfolio of customers as their primary trusted advisor .

Posted 11/5/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sales technical relationships and onboarding processes while leveraging strong cloud fundamentals and scripting skills. Proficient in diagnosing complex issues and advocating for customer needs in security and observability contexts.

Highest-signal resume keywords

Technical Account ManagementSIEM Platforms ExperienceCloud Fundamentals (AWS, Azure, GCP)Scripting Skills (Python, Bash)Infrastructure-as-Code (Terraform)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SIEM PlatformsIncident InvestigationThreat HuntingApplication TroubleshootingData PipelinesQuery PerformanceKQL (Kusto Query Language)Cloud IntegrationsAutomationsEnvironment Configuration

Soft Skills

Communication with EngineersCustomer AdvocacyProblem-SolvingProactive MonitoringCollaboration with Security Teams

Tools & Technologies

SplunkElastic/ELKMicrosoft SentinelVega PlatformTerraform

Industry Keywords

SOCSecurity EngineeringIncident ResponseThreat HuntingStartup Experience

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsGoogle Cloud PlatformPythonSplunkTerraform

About the role

Key responsibilities & impact

Own the post-sales technical and security relationship for a portfolio of customers as their primary trusted advisor
Lead onboarding and implementation, data indexing, detection onboarding and tuning, and environment configuration end to end
Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations, and permissions
Partner with customer security teams, cloud engineers, and security leadership during investigations and escalations
Assist customers with building custom AI skills within the Vega platform
Conduct technical health checks and lead business reviews
Monitor customer health proactively, identify risks early, and intervene before they become problems
Help customers unlock the full value of Vega beyond deployment
Work with engineering and product teams to escalate issues and drive resolution
Translate field patterns, friction, and gaps into product influence
Represent the customer in roadmap decisions
Advocate for agentic detections and AI skills for security teams
Travel to customer sites for key engagements approximately 25% of the time

Requirements

What you’ll need

6+ years in a technical, customer-facing role (TAM, Customer Engineer, Senior Support, or similar)
Hands-on experience with SIEM or observability platforms, including Splunk, Elastic/ELK, Microsoft Sentinel, or equivalent
Experience using these tools for incident investigation, threat hunting, or application troubleshooting
Strong cloud fundamentals across AWS, Azure, and/or GCP
Infrastructure-as-Code experience (Terraform or similar)
Scripting skills in Python and/or Bash
Comfortable troubleshooting distributed systems, data pipelines, and query performance
Able to communicate with engineers and executive stakeholders
Startup or high-growth experience
Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role (bonus)
Experience implementing or supporting SIEMs at scale (bonus)
Familiarity with KQL (Kusto Query Language) (bonus)

Benefits

Comp & perks

Travel to customer sites for key engagements (~25% of the time)