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Customer Service Representative
Vego Garden. Represent Vego Garden’s high customer service standards with enthusiasm and passion .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on client satisfaction, utilizing strong digital literacy and attention to detail in communication. Capable of operating digital platforms and managing customer inquiries effectively in a hybrid work environment.
Highest-signal resume keywords
Exceptional Customer ServiceDigital LiteracyInterpersonal SkillsAttention to DetailCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer Record Management
Soft Skills
Communication SkillsTeam PlayerProblem-Solving
Tools & Technologies
ConfluenceGorgias
Industry Keywords
Customer SatisfactionClient-Focused ServiceCompany PoliciesHybrid Schedule
About the role
Key responsibilities & impact- Represent Vego Garden’s high customer service standards with enthusiasm and passion
- Identify and assess customers’ needs to achieve satisfaction
- Operate digital platforms including Confluence and Gorgias
- Perform administrative data entry into customer records
- Assist customers with updated documentation regarding orders and refunds
- Answer customer inquiries through phone, email, and chat
- Resolve customer issues using creative solutions
- Comply with company policies and procedures
- Perform other duties as assigned
Requirements
What you’ll need- Ability to provide exceptional service to Vego Garden customers
- Reliable, flexible, client-focused service professional with strong digital literacy abilities
- Team player with strong interpersonal and communication skills
- High attention to detail in both verbal and written forms
- Prior call center experience preferred
- Ability to work 8:00 AM to 4:30 PM
- Occasional weekend shifts may be required
- Ability to work a hybrid schedule with four days on-site and one remote workday per week
Benefits
Comp & perks- 12 PTO days per year, accrued biweekly, with annual increases
- 7 paid Holidays
- 401k contribution match of 4%
- Comprehensive Medical, Dental, Vision, and Life insurance plans
- Company pays 100% of premiums for employees for Dental, Vision, Life, and select Medical plans
- Toll Roads Allowance of $100 per month
- Phone Allowance of $50 per month
- Company-sponsored breakfasts and lunches
- Great culture, supportive leadership, engaging activities, employee appreciation, and other perks