Lead Talent Business Partner – Ground Operations

Veho

. Independently manage employee complaints, investigations, misconduct allegations, disciplinary matters, and other employee relations cases .

Posted 10/28/2026full-timeUnited StatesSenior💰 $120,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing employee relations, conducting investigations, and coaching leaders on performance management while leveraging data to drive improvements in workforce stability and culture. Proficient in navigating complex workplace issues and maintaining compliance with employment laws relevant to hourly workforces.

Highest-signal resume keywords

Employee Relations ManagementInvestigations and Complaint ResolutionCoaching and Performance ImprovementData Analysis and Workforce TrendsKnowledge of Employment Laws

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigations ManagementEmployee Complaint ResolutionPerformance ManagementData AnalysisWorkforce Trend InterpretationCase Management ToolsHR AutomationPolicy ApplicationConflict ManagementHigh-Volume Hiring

Soft Skills

Trust BuildingEffective CommunicationConflict ResolutionDecision Making Under PressureCoaching

Tools & Technologies

HRISAI ToolsDigital ToolsEmployee Relations Case Management Tools

Industry Keywords

WarehousingLogisticsTransportationDistributionManufacturingFulfillmentHourly WorkforceEmployee ProtectionsAccommodationsLeave Policies

About the role

Key responsibilities & impact

Independently manage employee complaints, investigations, misconduct allegations, disciplinary matters, and other employee relations cases
Conduct fair, timely, and well-documented investigations and make recommendations
Escalate sensitive or high-risk matters appropriately
Partner with Employee Relations, Legal, and People Operations on accommodations, leave concerns, retaliation allegations, separations, and complex matters
Coach leaders on policy application, documentation, and employment requirements
Identify recurring employee relations issues and address root causes with site leadership
Help managers set performance and behavior expectations using Veho’s A Player standards
Coach managers on feedback, performance improvement, difficult conversations, and corrective action
Support development, recognition, and advancement of strong performers and emerging leaders
Partner with Talent Acquisition and site leaders on hiring standards and new-employee readiness
Build trust through warehouse visits, direct conversations, and follow-through
Identify concerns involving communication, fairness, manager behavior, well-being, and team dynamics
Use employee feedback, engagement results, and exit insights to recommend improvements
Partner with Operations and Safety on workplace concerns affecting safety, trust, or working conditions
Analyze staffing, shift coverage, headcount, attrition, attendance, and performance trends
Partner on hiring priorities, onboarding gaps, early-tenure retention, succession, and internal mobility
Use people data, operational metrics, approved AI tools, and automation to improve People support
Maintain confidentiality, accuracy, and human oversight for sensitive employee information
Support site openings, leadership changes, staffing adjustments, and organizational transitions
Represent Ground Operations in cross-functional People initiatives
Visit warehouses and review employee relations issues and workforce metrics during the first 30 days
Establish consistent case management and introduce process or technology improvements by day 90
Drive measurable improvements in workforce stability, manager capability, employee relations, and warehouse culture

Requirements

What you’ll need

Experience independently managing investigations, employee complaints, disciplinary matters, and complex workplace issues
Experience supporting frontline, non-exempt, shift-based, or distributed employee populations
Ability to build trust, handle sensitive situations, manage conflict, and make fair decisions under pressure
Experience coaching managers through difficult conversations and performance issues
Understanding of frontline work and ability to balance business priorities with employee needs
Ability to interpret workforce trends and use data to identify practical solutions
Ability to manage competing priorities, follow through on commitments, and work independently across multiple locations
Knowledge of employment laws and policies relevant to hourly workforces, including wage and hour, leave, accommodations, and employee protections
Fluency with HRIS and digital tools; willingness to use AI to improve efficiency
Effective communication with hourly employees, supervisors, and senior operational leaders
Preferred: experience in warehousing, logistics, transportation, distribution, manufacturing, or fulfillment
Preferred: experience supporting multiple sites, locations, or operating shifts
Preferred: familiarity with high-volume hiring, seasonal staffing, and frontline retention
Preferred: experience supporting site launches or organizational changes
Preferred: experience using employee relations case management tools or HR automation
Warehouse-based role requiring flexibility to work across different operational shifts
Ability to work in Dallas, TX or Nashville, TN
Ability to travel up to 30%

Benefits

Comp & perks

Competitive equity package
Comprehensive medical coverage
Dental coverage
Vision coverage
401(k)
Generous PTO for full-time roles
Career growth opportunities
Up to 30% travel to Veho warehouse locations and company offsites