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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and critical thinking skills while executing trust and safety policies and procedures. Proficient in incident triage and documentation, with experience in using tools like Zendesk and Slack for operational support.
Highest-signal resume keywords
Incident TriageTrust And Safety PoliciesDocumentation SkillsZendesk ProficiencyStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident InvestigationPolicy AdherenceEvidence CollectionCritical ThinkingProblem-Solving
Soft Skills
EmpathyIntegrityAttention To DetailCollaborative MindsetStrong Writing Skills
Tools & Technologies
ZendeskSlackGsuiteTwilio
Industry Keywords
Trust And SafetyIncident SeverityPlatform AbuseFraudLegal
About the role
Key responsibilities & impact- Execute driver quality deactivations according to established policies and processes
- Conduct initial incident triage, assess incident severity, and direct incidents to appropriate Trust & Safety team members
- Provide operational support to the Trust & Safety incident investigation team
- Collect evidence and communication details across communication platforms
- Communicate with customers and driver-partners to collect information for incident investigations
- Apply trust and safety policies, protocols, and procedures to evaluate initial incident information
- Document and communicate incident details, actions taken, and outcomes
- Maintain up-to-date documentation in Zendesk
- Report directly to the Senior Manager for Trust & Safety
Requirements
What you’ll need- Empathy
- Integrity
- Attention to detail
- Strong communication skills
- Collaborative mindset
- Critical thinking and problem-solving skills
- Understanding of policy and process adherence
- Strong writing skills
- Experience with Slack, Gsuite, Zendesk, Twilio, Fraud, Legal, and Platform Abuse
- College preferred
Benefits
Comp & perks- Generous equity package
- Comprehensive medical, dental, and vision coverage
- 401(k)
- Unlimited PTO for exempt-level roles
- Incredible career growth opportunities