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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail in managing customer records and contracts, while effectively supporting customer service operations and technical scheduling. Proficient in using digital tools for communication and tracking outstanding items.
Highest-signal resume keywords
Organizational SkillsAttention To DetailCommunication SkillsCustomer Service SupportProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProactivityEmpathyEthicsAccountabilityTeamworkFlexibilityCourtesy
Tools & Technologies
Clicksign DashboardDigital Tools
Certifications & Qualifications
High School Diploma
Industry Keywords
Call CenterCustomer RecordsTechnical ScheduleService RoutesDelinquent Contracts
About the role
Key responsibilities & impact- Monitor administrative issues and outstanding items related to the Call Center
- Review, update, and correct customer records, documents, and contracts
- Support cancellation, reactivation, temporary suspension, and change-of-account-holder processes
- Monitor electronic acceptances and signatures, including management of the Clicksign dashboard
- Track outstanding equipment returns
- Schedule technical visits by phone, email, and WhatsApp
- Support the organization of the technical schedule and the allocation of service routes
- Assist with forwarding delinquent contracts for collection
- Support Customer Service and the customer relationship team, contributing to customer satisfaction
Requirements
What you’ll need- High school diploma
- Strong organizational skills and attention to detail when reviewing customer records, documents, and contracts
- Good verbal and written communication skills
- Comfortable using systems and digital tools
- Responsible follow-up of deadlines and outstanding items
- Willingness to work as part of a team and meet customer needs
- Organization
- Attention to detail
- Communication
- Proactivity
- Empathy
- Ethics
- Accountability
- Teamwork
- Problem-solving
- Flexibility
- Courtesy
Benefits
Comp & perks- Meal allowance and transportation allowance
- Health insurance
- Life insurance
- Career development plan
- Discount on company services
- Competitive salary
- Home office allowance