Vel Fibra

Administrative Assistant

• Monitor administrative issues and outstanding items related to the Call Center
• Review, update, and correct customer records, documents, and contracts
• Support cancellation, reactivation, temporary suspension, and change-of-account-holder processes
• Monitor electronic acceptances and signatures, including management of the Clicksign dashboard
• Track outstanding equipment returns
• Schedule technical visits by phone, email, and WhatsApp
• Support the organization of the technical schedule and the allocation of service routes
• Assist with forwarding delinquent contracts for collection
• Support Customer Service and the customer relationship team, contributing to customer satisfaction

Administrative Assistant – Call Center