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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for ERP systems, particularly with Velixo, Acumatica, and Sage Intacct. Proficient in troubleshooting AI tooling issues and financial analysis within an ERP context, while maintaining strong communication and customer service skills.
Highest-signal resume keywords
Technical Support ExperienceERP Systems KnowledgeAI Troubleshooting SkillsFinancial Analysis ProficiencyCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportERP SystemsFinancial AnalysisAI Skills DevelopmentTroubleshootingPython ScriptingJavaScript ScriptingModel Context Protocol (MCP)Reporting ToolsData Privacy
Soft Skills
Problem-SolvingCustomer ServiceCommunication
Tools & Technologies
VelixoAcumaticaSage IntacctAI AssistantsClaudeChatGPT
Industry Keywords
Software Development LifecycleTechnical Support SpecialistFinancial ReportingData ExposureAuthentication
Tech Stack
Tools & technologiesERPJavaScriptPython
About the role
Key responsibilities & impact- Provide technical support for Velixo’s ERP Financial analysis Excel add-in product
- Troubleshoot and resolve product issues and integrations with Acumatica and Sage Intacct
- Assist customers with reporting analysis and queries
- Support customers and internal teams using AI assistants with Velixo and ERP data, including MCP server setup
- Troubleshoot AI tooling issues, including connector failures, skills that do not trigger, and inaccurate outputs
- Build and refine AI skills to streamline repeatable support workflows
- Apply understanding of software development lifecycle and software support processes
- Stay current on Velixo, Acumatica, Sage Intacct, and relevant AI tooling
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, Finance, Accounting or a related field
- Minimum of 2 years of technical support experience, with at least 1 year focused on ERP systems
- Proven experience as a Technical Support Specialist or similar role, with a focus on ERP systems
- Familiarity with financial analysis and reporting tools, preferably within an ERP context
- Working knowledge of the Model Context Protocol (MCP), including AI client connections, server tools and data exposure, authentication, and permissions
- Hands-on experience creating AI skills or structured prompts, including trigger descriptions, step-by-step instructions, and reference material
- Methodical approach to AI troubleshooting, with sound judgment about data privacy and human review of AI-generated answers
- Strong problem-solving skills and ability to diagnose and resolve technical issues
- Excellent communication and customer service skills, including explaining complex concepts to non-technical users
- Knowledge of Acumatica or Sage Intacct highly desirable
- Experience with Claude, ChatGPT or similar agentic AI platforms is an asset
- Basic scripting in Python or JavaScript is an asset
Benefits
Comp & perks- Fully remote position
- Equal opportunity employer committed to diversity and inclusion