Account Manager – Mid-Market

Vendelux

. Function as an account manager across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations .

Posted 11/5/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full customer lifecycle, including onboarding, adoption, renewals, and upsells, while effectively building relationships through in-person interactions and proactive communication strategies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementB2B SaaS ExperienceNegotiation SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingProduct AdoptionRenewalsUpsellsAccount Portfolio ManagementROI DemonstrationMeeting CampaignsCreative Intervention StrategiesHigh-Priority Account ManagementClient Lifecycle Management

Soft Skills

Self-StarterRelationship BuildingAccountabilityProblem-SolvingNavigating Difficult Conversations

Industry Keywords

High-Growth Tech CompanyCustomer Community BuildingWebinarsCase StudiesCustomer Engagement

About the role

Key responsibilities & impact

Function as an account manager across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations
Own a portfolio of accounts and manage competing priorities, including 9+ active workstreams
Lead structured onboarding and training programs to drive fast time-to-value and product adoption
Run proactive meeting campaigns and renewal processes
Negotiate renewals and expansions and build business cases demonstrating ROI
Drive retention through creative intervention strategies, including outreach, office visits, pilot extensions, and leadership involvement
Travel to customer sites at least 2 days per month to strengthen relationships and accelerate outcomes
Build customer community through webinars, case studies, and events

Requirements

What you’ll need

4+ years of experience in Customer Success, Account Management, or a hybrid of both
Ideally experience at a B2B SaaS or high-growth tech company
Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
Experience managing multiple high-priority accounts simultaneously
Comfortable traveling to meet customers in person and building face-to-face relationships
Highly accountable self-starter who doesn't need to be chased for updates
Strong communication skills for navigating difficult conversations with customers and internal stakeholders
Ability to work from the NYC office 4 days a week
Ability to travel to customer sites a minimum of 2 days per month
Legally authorized to work in the United States

Benefits

Comp & perks

Competitive base salary and bonus
Equity
Healthcare covering medical, dental and vision
401(k)
Catered lunch every day in our NYC office
Unlimited PTO
Two company-wide shutdowns during the July 4th week and the Christmas – New Year's week