Account Manager, SMB

Vendelux

. Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations .

Posted 11/5/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full customer lifecycle, including onboarding, adoption, renewals, and upsells, while effectively juggling multiple high-priority accounts. Strong communication skills facilitate relationship building and negotiation with clients to drive retention and product adoption.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementB2B SaaS ExperienceNegotiation SkillsStrong Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingProduct AdoptionRenewalsUpsellsAccount Portfolio Management

Soft Skills

Self-StarterRelationship BuildingCreative Problem SolvingAccountabilityNavigating Difficult Conversations

Industry Keywords

High-Growth Tech CompanyCustomer LifecycleROI DemonstrationCommunity BuildingWebinars

About the role

Key responsibilities & impact

Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations
Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time
Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption
Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks
Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI
Drive retention with a relentless, creative approach, exhausting options before accepting churn
Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes
Contribute to community building across the customer base through webinars, case studies, and events

Requirements

What you’ll need

2+ years of experience in Customer Success, Account Management, or a hybrid of both — ideally at a B2B SaaS or high-growth tech company
Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
Experience managing multiple high-priority accounts simultaneously
Comfortable traveling to meet customers in person and building face-to-face relationships
Highly accountable self-starter who doesn't need to be chased for updates
Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike
Legally authorized to work in the United States for Vendelux

Benefits

Comp & perks

Competitive base salary and bonus
Equity
Healthcare covering medical, dental and vision
401(k)
Catered lunch every day in our NYC office
Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Year's week