Customer Success Manager – Enterprise

Vendelux

. Function as an account manager across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations .

Posted 11/2/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $140,000 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full customer lifecycle, including onboarding, adoption, renewals, and upsells, while effectively engaging with clients to drive retention and prevent churn. Proven ability to lead structured training programs and negotiate renewals, ensuring strong relationships and measurable ROI.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementB2B SaaS ExperienceNegotiation SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingProduct AdoptionRenewals ManagementUpsellingClient Lifecycle Management

Soft Skills

Self-StarterAccountabilityCreative Problem Solving

Industry Keywords

High-Growth Technology CompanyCustomer EngagementChurn PreventionROI DemonstrationWebinars

About the role

Key responsibilities & impact

Function as an account manager across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations
Own and manage a portfolio of accounts and 9+ active workstreams simultaneously
Lead structured onboarding and training programs to drive time-to-value and product adoption
Run proactive meeting campaigns and renewal processes
Negotiate renewals and expansions and build business cases demonstrating ROI
Drive retention and prevent churn through creative customer engagement and escalation strategies
Travel to customer sites at least 2 days per month to strengthen relationships and accelerate outcomes
Build community across the customer base through webinars, case studies, and events

Requirements

What you’ll need

6+ years of experience in Customer Success, Account Management, or a hybrid of both
Experience ideally at a B2B SaaS or high-growth technology company
Proven track record owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
Ability to manage multiple high-priority accounts simultaneously
Comfortable traveling to meet customers in person
Highly accountable self-starter
Strong communication skills for navigating difficult conversations with customers and internal stakeholders
Ability to work in the NYC office 4 days per week
Ability to travel to customer sites a minimum of 2 days per month
Legal authorization to work in the United States

Benefits

Comp & perks

Annual performance bonus with a target of 20%
Equity
Medical, dental and vision healthcare coverage
401(k)
Catered lunch every day in the NYC office
Unlimited PTO
Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week