Customer Success Manager – Mid-Market

Vendelux

. Function as an account manager across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations .

Posted 11/2/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full customer lifecycle, including onboarding, adoption, renewals, and upsells, while effectively negotiating and driving retention strategies. Strong ability to build relationships through in-person interactions and proactive communication.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementB2B SaaS ExperienceNegotiation SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingProduct AdoptionRenewalsUpsellingAccount Management

Soft Skills

Self-StarterRelationship BuildingCreative Problem Solving

Industry Keywords

High-Growth Tech CompanyClient LifecycleRetention StrategiesChurn PreventionWebinars

About the role

Key responsibilities & impact

Function as an account manager across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations
Own a portfolio of accounts and manage competing priorities across 9+ active workstreams
Lead structured onboarding and training programs to drive time-to-value and product adoption
Run proactive meeting campaigns and renewal processes
Negotiate renewals and expansions using business cases demonstrating ROI
Drive retention and prevent churn through creative account-saving strategies
Travel to customer sites at least 2 days per month to strengthen relationships and accelerate outcomes
Build community across the customer base through webinars, case studies, and events

Requirements

What you’ll need

4+ years of experience in Customer Success, Account Management, or a hybrid of both
Ideally experience at a B2B SaaS or high-growth tech company
Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
Experience managing multiple high-priority accounts simultaneously
Comfortable traveling to meet customers in person and building face-to-face relationships
Highly accountable self-starter
Strong communication skills for navigating difficult conversations with customers and internal stakeholders
Ability to work in the NYC office 4 days a week
Ability to travel to customer sites a minimum of 2 days per month
Legal authorization to work in the United States

Benefits

Comp & perks

Equity
Annual performance bonus with a target of 20%
Healthcare covering medical, dental and vision
401(k)
Catered lunch every day in our NYC office
Unlimited PTO
Two company-wide shutdowns during the July 4th week and the Christmas – New Year's week