Customer Success Manager, SMB

Vendelux

. Function as an account manager across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations .

Posted 11/2/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full customer lifecycle, including onboarding, adoption, renewals, and upsells, while effectively communicating with stakeholders and driving customer retention strategies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementB2B SaaS ExperienceNegotiation SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingProduct AdoptionRenewalsUpsellingChurn PreventionROI DemonstrationWorkstream ManagementMeeting CampaignsTraining ProgramsAccount Portfolio Management

Soft Skills

Highly AccountableSelf-StarterCreative Problem Solving

Industry Keywords

High-Growth Tech CompanyCustomer LifecycleB2BWebinarsCase StudiesCustomer EngagementRetention Strategies

About the role

Key responsibilities & impact

Function as an account manager across the full customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations
Own a portfolio of accounts and manage competing priorities, including 9+ active workstreams
Lead structured onboarding and training programs to drive time-to-value and product adoption
Run proactive meeting campaigns and renewal processes
Negotiate renewals and expansions and build business cases demonstrating ROI
Drive retention through creative efforts to prevent churn
Travel to customer sites a minimum of 2 days per month
Build community across the customer base through webinars, case studies, and events

Requirements

What you’ll need

2+ years of experience in Customer Success, Account Management, or a hybrid of both
Ideally experience at a B2B SaaS or high-growth tech company
Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
Ability to manage multiple high-priority accounts simultaneously
Comfortable traveling to meet customers in person
Highly accountable self-starter
Strong communication skills for difficult conversations with customers and internal stakeholders
Ability to commit to the NYC HQ up to 4 times a week
Legally authorized to work in the United States for Vendelux

Benefits

Comp & perks

Equity
Annual performance bonus with a target of 20%
Healthcare covering medical, dental and vision
401(k)
Catered lunch every day in the NYC office
Unlimited PTO
Two company-wide shutdowns during the July 4th week and the Christmas – New Year's week