Product Designer – Staff

Vendelux

. Own the customer journey across web and mobile, from first login through daily use and inviting teammates .

Posted 10/26/2026full-timeNew York City • New York • United StatesLead💰 $168,000 - $205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in product design and UX/UI design, with a strong focus on customer journeys and usability in SaaS products. Proficient in designing AI-driven interfaces and self-serve experiences for diverse customer segments.

Highest-signal resume keywords

8+ Years Of Experience In Product DesignStrong UX And UI SkillsExperience Designing Conversational Or AI InterfacesTrack Record Leading Product InitiativesExperience Designing Help Center Experiences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignUX/UI DesignPrototyping With AI ToolsDesigning For Web And Mobile AppsUsability And Visual Design SkillsDesigning Self-Serve ProductsDesigning Conversational InterfacesCustomer Journey MappingFeature Design And ShippingDesigning Knowledge Base Experiences

Soft Skills

Collaboration With EngineersCustomer-Focused ApproachComfort With AmbiguityLeadership In Product InitiativesStrong Communication Skills

Tools & Technologies

AI ToolsClaudeSaaS InterfacesPrototyping ToolsHelp Center Platforms

Industry Keywords

Customer JourneySelf-Serve ExperiencesCampaign SetupProduct InitiativesCustomer Success

About the role

Key responsibilities & impact

Own the customer journey across web and mobile, from first login through daily use and inviting teammates
Take features from customer problem through design, build and release
Redesign onboarding so new customers reach their first moment of value quickly, with the full flow inside the product
Improve usability of core workflows such as campaign setup
Collaborate with engineers on web and mobile to implement and ship designs
Partner with Customer Success and go-to-market teams to identify customer confusion and turn patterns into product fixes
Lead self-serve customer onboarding, including a help center for customers and internal teams
Design self-serve experiences for smaller customers
Design AI, chat-based and traditional SaaS interfaces
Establish best practices for AI-driven prototyping and moving prototypes into development

Requirements

What you’ll need

8+ years of experience in product design, UX/UI design or a similar role
Portfolio of features designed and shipped to production
Experience owning a full product area or customer journey
Strong UX and UI skills, including complete user journeys in a SaaS product
Hands-on experience prototyping with AI tools such as Claude
Experience designing conversational or AI interfaces and traditional SaaS interfaces
Experience designing for web and mobile apps
Track record leading product initiatives across design, engineering and customer-facing teams
Product-minded approach focused on customer needs
Strong collaboration with engineers, Customer Success, sales and founders
Experience with new AI interfaces, tools and workflows
Strong usability, functionality and visual design skills
Comfort bringing structure to ambiguity in a fast-moving environment
Experience designing help center or knowledge base experiences
Experience designing self-serve products for small and mid-sized business customers

Benefits

Comp & perks

Competitive base salary and bonus
Equity
Healthcare covering medical, dental and vision
401(k)
Catered lunch every day in our NYC office
Unlimited PTO
Two company-wide shutdowns during the July 4th week and the Christmas – New Year's week