Venn Telecom

Technical Customer Success

• Lead and motivate the technical support team to achieve company objectives
• Ensure customer satisfaction through efficient, high-quality technical support services
• Manage daily technical support operations, including issue escalation and performance monitoring
• Collaborate with other teams to ensure the prompt and effective resolution of technical issues
• Develop and implement strategies to continuously improve technical support processes
• Lead Venn Brasil’s NOC and technical support teams at this technology and telecommunications company
• Manage support operations for connectivity solutions such as Starlink/LEO, SD-WAN, 4G/5G, private networks, and multilink solutions
• Ensure service delivery and issue resolution for enterprise and B2B customers

Technical Support Manager