NOC Analyst II

Venn Telecom

. Receive critical tickets escalated from Level I and perform advanced diagnostics for reclassification.

Posted 10/7/2026full-timeNova Lima • BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical troubleshooting skills in networking and telecommunications, with a strong ability to analyze and resolve complex incidents. Proficient in configuring network infrastructure and maintaining effective communication with customers and internal teams.

Highest-signal resume keywords

Technical Support ExperienceNetworking Knowledge (TCP/IP, DNS, DHCP, VPN, VLAN)Advanced Knowledge of Network InfrastructureITSM and Ticket Management ToolsAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingNetwork ConfigurationPacket Capture AnalysisVPN TestingFirewall AnalysisLog AnalysisTopology ReviewAdvanced Communication TestsTechnical Report DevelopmentIncident Escalation

Soft Skills

Clear CommunicationOperational OrganizationAnalytical ThinkingTechnical AutonomyAbility to Prioritize

Tools & Technologies

Microsoft OfficeITSM ToolsTicket Management Tools

Industry Keywords

Networking Protocols (BGP, OSPF, SD-WAN)Service Level Agreements (SLAs)Field Support ServicesTechnical Documentation Standards

Tech Stack

Tools & technologies

DNSITSMTCP/IP

About the role

Key responsibilities & impact

Receive critical tickets escalated from Level I and perform advanced diagnostics for reclassification.
Apply second-level checklists to reclassify issues.
Maintain communication with customers and internal teams throughout service engagements.
Perform technical troubleshooting and identify the root causes of moderately complex incidents.
Diagnose data connectivity and telecommunications failures.
Conduct advanced communication tests and link validation, including packet captures, VPN testing, firewall analysis, log analysis, and topology reviews.
Configure routers and satellite links according to customer topologies.
Analyze technical documentation for implemented solutions.
Develop technical reports on causes, solutions, and changes implemented.
Record information and escalate incidents to higher support levels, engineering, and infrastructure teams.
Audit the technical quality of remote and field support services.
Prepare technical reports and service assessments for field support and warranty cases.
Analyze installation, testing, and documentation standards followed by field teams.
Train and qualify field teams and customers in advanced diagnostics.
Meet SLAs and quality targets.
Follow established processes, policies, and standards, and propose improvements.
Participate in improvement projects, system implementations, and infrastructure upgrades.

Requirements

What you’ll need

Bachelor’s degree in IT, Networking, Systems, Engineering, or a related field.
Minimum of 2 years of experience in technical support, including experience handling more complex incidents.
Intermediate English proficiency for reading technical documentation and written communication; advanced proficiency and conversational fluency are desirable.
Intermediate proficiency in Microsoft Office.
Intermediate knowledge of networking (TCP/IP, DNS, DHCP, VPN, VLAN).
Intermediate knowledge of networking protocols (BGP, OSPF, SD-WAN, among others).
Advanced knowledge of network infrastructure (routers, switches, access points).
Advanced knowledge of ITSM and ticket management tools.
Analytical thinking.
Technical autonomy.
Clear, instructional communication.
Operational organization and discipline.
Ability to prioritize.

Benefits

Comp & perks

Health insurance
Home office allowance
Life insurance
Transportation allowance
TotalPass
Birthday Day Off
Meal voucher