Venn Workforce Optimization

Program Manager

• Manage the activity and performance of Venn programs with key clients
• Serve as point of contact and liaison to clients, suppliers, and VMS partners
• Manage the provider placement process between suppliers and clients
• Communicate, support, and direct supplier activity
• Maintain and update VMS platforms
• Provide reporting and analytics according to Venn procedures and client statements of work
• Conduct business reviews with clients
• Service and further develop existing business accounts
• Seek continuous process improvement opportunities
• Provide strategic sales support and intelligence gathering
• Understand and document client needs and upcoming demand
• Manage the VMS process from requisition through credentialing, accounting, and ongoing performance
• Ensure workflow steps progress timely within the VMS
• Train and support VMS and Venn program users
• Review provider presentations for completeness and requirements fulfillment
• Manage changes to requirements, requisitions, schedules, and rules of engagement
• Ensure compliance with contracts and key performance indicators
• Work with VMS partners on capability effectiveness, support, and evolution
• Create monthly account activity overviews
• Ensure timely timekeeping approvals, invoice accuracy, approvals, and accounting terms
• Provide utilization, process effectiveness, forecasting, issue, and opportunity reporting
• Conduct client reviews and provide status updates and feedback on providers
• Participate in executive team meetings and provide client program updates
• Develop and implement client program roadmaps and business plans with leadership
• Assist with RFP requests for new business
• Serve as an escalation contact for internal and external issues
• Handle escalated customer concerns and direct them appropriately
• Conduct supplier performance and process improvement review sessions
• Conduct client activities and calls to support program adoption
• Maintain client accounts and communicate with clients to identify new needs and grow accounts
• Assist in the ongoing evolution of the Venn organization
• Provide internal strategic sales support and RFP intelligence
• May work on special projects or other assigned duties

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Senior Program Manager