Customer Support Adviser, Norwegian Speaking

Ventures Lab

. Handle customer enquiries through chat, email, and phone via inbound and outbound channels .

Posted 10/9/2026full-timeRemote • MaltaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with proficiency in handling inquiries through various channels, effective communication in Norwegian and English, and a focus on problem-solving and resolution negotiation. Exhibits adaptability in a fast-paced environment while maintaining attention to detail and meeting operational KPIs.

Highest-signal resume keywords

Customer Support ExperienceFluent Communication In Norwegian And EnglishProficiency In CRM SystemsStrong Problem-Solving SkillsAbility To Handle Multiple Tasks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support SoftwareData Input AccuracyPayment Processing AssistanceKYC ProceduresRevenue Maximization

Soft Skills

Active ListeningEmpathyOrganizational SkillsPositive AttitudePatience

Tools & Technologies

CRM SystemsInternal ToolsThird-Party Game Providers

Industry Keywords

Customer EnquiriesOperational Sales KPIsInformation Security Management SystemFlexible ScheduleTeam Collaboration

About the role

Key responsibilities & impact

Handle customer enquiries through chat, email, and phone via inbound and outbound channels
Use logical questioning to obtain relevant customer information efficiently
Negotiate resolutions and offer suitable courses of action to prevent escalation
Maximize revenue-generating opportunities
Input data accurately
Manage personal time in line with resource planners
Coordinate with colleagues to obtain missing information
Meet predetermined team and operational sales and service KPIs and role behaviors
Manage customer-resolution escalations with empathy
Work with back offices, internal tools, and third-party game providers to resolve customer queries
Assist customers with payment-processing issues involving credit cards, bank transfers, e-wallets, crypto, and Paysafe
Assist customers with KYC procedures in collaboration with the Risk team
Collaborate with VIP, Marketing, and Risk/Payments departments
Credit bonuses and free spins
Engage customers to increase player activity
Support the creation, implementation, and continuity of Information Security Management System processes
Fulfill duties assigned by the CEO and managers within the role’s responsibilities

Requirements

What you’ll need

Previous experience in a customer support or similar customer-facing role is preferred
Must have fluent verbal and written communication skills in Norwegian and English
Ability to actively listen, empathize, and communicate effectively with customers of varying backgrounds and technical expertise
Strong problem-solving and critical-thinking skills
Proficiency in customer support software, CRM systems, and other relevant tools
Adaptability and flexibility in a fast-paced, dynamic environment
Ability to handle multiple tasks simultaneously
Strong organizational skills and attention to detail
Ability to work independently and collaboratively in a team-oriented environment
Availability to work a flexible schedule, including weekends and holidays if required
Positive attitude, patience, and genuine desire to assist customers

Benefits

Comp & perks

Competitive salary synonymous with skills and experience
Performance and bonus structure dependent on achievement of set targets and personal performance
Flexible schedule including shifts between 07:00 and 23:00 GMT+1, Monday to Sunday