Ventures Lab

Customer Support

• Handle customer enquiries through chat, email, and phone via inbound and outbound channels
• Use logical questioning to obtain relevant customer information efficiently
• Negotiate resolutions and offer suitable courses of action to prevent escalation
• Maximize revenue-generating opportunities
• Input data accurately
• Manage personal time in line with resource planners
• Coordinate with colleagues to obtain missing information
• Meet predetermined team and operational sales and service KPIs and role behaviors
• Manage customer-resolution escalations with empathy
• Work with back offices, internal tools, and third-party game providers to resolve customer queries
• Assist customers with payment-processing issues involving credit cards, bank transfers, e-wallets, crypto, and Paysafe
• Assist customers with KYC procedures in collaboration with the Risk team
• Collaborate with VIP, Marketing, and Risk/Payments departments
• Credit bonuses and free spins
• Engage customers to increase player activity
• Support the creation, implementation, and continuity of Information Security Management System processes
• Fulfill duties assigned by the CEO and managers within the role’s responsibilities

Explore Customer Support Adviser, Norwegian Speaking at Ventures Lab. Review requirements and application details.