Customer Support Adviser, Norwegian Speaking

Ventures Lab

. Handle customer enquiries through chat, email, and phone via inbound and outbound channels .

Posted 10/9/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with proficiency in handling inquiries through various channels, effective communication in Norwegian and English, and a focus on problem-solving and resolution management. Exhibits adaptability in a fast-paced environment while maintaining attention to detail and organizational skills.

Highest-signal resume keywords

Fluent Verbal And Written Communication In Norwegian And EnglishCustomer Support Software ProficiencyProblem-Solving And Critical-Thinking SkillsTime Management And Organizational SkillsEmpathy In Customer Interactions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportData InputPayment ProcessingKYC ProceduresRevenue GenerationCRM SystemsInformation Security ManagementNegotiation SkillsCustomer Resolution ManagementTechnical Expertise

Soft Skills

Active ListeningEmpathyAdaptabilityPositive AttitudePatience

Tools & Technologies

Internal ToolsThird-Party Game ProvidersCRM SystemsCustomer Support Software

Industry Keywords

Customer EnquiriesOperational Sales KPIsTeam CollaborationVIP ManagementMarketing Liaison

About the role

Key responsibilities & impact

Handle customer enquiries through chat, email, and phone via inbound and outbound channels
Use logical questioning to obtain relevant customer information efficiently
Negotiate resolutions and provide suitable actions to prevent escalation
Maximize identified revenue-generating opportunities
Perform accurate data input
Manage time according to resource planners
Liaise with colleagues to obtain missing information
Meet team and operational sales and service KPIs and role behaviours
Manage customer-resolution escalations with empathy
Work with back offices, internal tools, and third-party game providers to answer and resolve customer queries
Assist customers with payment-processing issues involving credit cards, bank transfers, e-wallets, crypto, and Paysafe
Assist customers with KYC procedures in cooperation with the Risk team
Work closely with VIP, Marketing, and Risk/Payments departments
Credit bonuses and free spins
Engage customers to increase player activity
Support creation, implementation, and continuity of Information Security Management System processes
Fulfil duties assigned by the CEO and managers within the scope of the role

Requirements

What you’ll need

Previous experience in a customer support or similar customer-facing role is preferred
Must have fluent verbal and written communication skills in Norwegian and English
Ability to actively listen, empathize, and communicate effectively with customers of varying backgrounds and levels of technical expertise
Strong problem-solving and critical-thinking skills
Proficiency in customer support software, CRM systems, and other relevant tools
Adaptability and flexibility in a fast-paced and dynamic environment
Strong organizational skills and attention to detail
Ability to work independently and collaboratively in a team-oriented environment
Availability to work Monday to Sunday, with shifts from 07:00 to 23:00 GMT+1, split between morning and afternoon shifts
Positive attitude, patience, and genuine desire to assist customers

Benefits

Comp & perks

Competitive salary synonymous with skills and experience
Performance and bonus structure dependent on achievement of set targets and personal performance
Full-time employment
Flexible schedule including weekends and holidays if required