Customer Experience Consultant – Key Accounts

Veolia Australia and New Zealand

. Manage incoming tier 1 customer enquiries from Premium Care and National Key Accounts .

Posted 10/20/2026full-timeKeysborough • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer inquiries and delivering exceptional service through effective communication and problem-solving. Proficient in utilizing CRM systems to enhance customer relationships and drive process improvements.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencySalesforceSAPProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceFirst Contact ResolutionProcess ImprovementCase ManagementSLA Management

Soft Skills

Written CommunicationVerbal CommunicationRelationship BuildingStakeholder ManagementCustomer Satisfaction Focus

Certifications & Qualifications

Pre-Employment Medical CheckNational Police Clearance

Industry Keywords

Contact Center EnvironmentPremium CareNational Key AccountsBusiness Enhancement Initiatives

About the role

Key responsibilities & impact

Manage incoming tier 1 customer enquiries from Premium Care and National Key Accounts
Deliver a First Contact resolution experience for customer inquiries
Build and maintain strong relationships with internal and external stakeholders
Manage personal and team cases within specified SLAs
Contribute to process improvements and business enhancement initiatives
Serve as the primary point of contact for Premium and National Key Account Customers through voice and written communications

Requirements

What you’ll need

Minimum 3-5 years' experience in customer service, preferably in a contact center environment
Proven proficiency with CRM systems, particularly Salesforce and SAP
Exceptional written and verbal communication skills
Strong problem-solving abilities with a focus on customer satisfaction
Shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening
Shortlisted candidates must be willing to undergo a National Police Clearance
Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business must disclose this information

Benefits

Comp & perks

Attractive remuneration package
A close-knit team environment that prioritises inclusion and collaboration
Opportunity to collaborate with and learn from a variety of departments across the business
Monthly culture days
Free on-site parking
Generous paid parental leave and paid volunteer days
Superannuation contributions on unpaid parental leave
Fitness Passport and discounted health insurance
Employee Assistance Program (Thrive) for you and your family
Novated leasing, and vehicle discounts
Bonus and referral programs
Ongoing professional development and clear career pathways