Veolia Australia and New Zealand

Account Manager

• Manage and grow a strategic portfolio of customers across Victoria
• Identify and secure new business opportunities, targeting companies not currently partnering with Veolia
• Build trusted relationships with key customer and internal stakeholders
• Develop and execute 3, 6 and 12-month account plans to drive retention and growth
• Conduct regular customer and site visits across metropolitan and regional Victoria
• Partner with internal teams to develop tailored solutions that leverage Veolia's broader capabilities
• Ensure customer commitments, service levels and contractual obligations are consistently achieved
• Maintain customer and sales activity through Salesforce/CRM systems

Key Account Manager

Operator

• Act as the key point of contact between site employees and the Site Supervisor
• Ensure clear communication and promptly escalate matters where necessary
• Provide constructive feedback to drive continuous improvement
• Coordinate daily tasks and team allocations in line with rosters and operational requirements
• Supervise team performance, encourage productivity, monitor breaks and PPE compliance
• Provide input into performance reviews, training and staff development
• Assist with operating, troubleshooting and maintaining mobile and fixed plant, including loaders, balers, excavators, forklifts and other site equipment
• Support forecasting, maintenance, transport and logistics activities
• Monitor trailer movements and manage vehicle service schedules
• Liaise with contractors to meet daily volumes
• Promote safety and environmental culture through OHS&E compliance, safe operating procedures, PPE standards and incident reporting
• Maintain strong working relationships and support inductions and site administration duties

Lead Operator

Supervisor

• Provide strong leadership in all aspects of Health, Environment and Safety (HSE) management
• Support the team in establishing its purpose, roles, responsibilities and accountabilities
• Ensure compliance with safety policies, plans and procedures
• Ensure vehicles and plant are available, well maintained and in good working order
• Manage external contractors as required
• Coordinate team meetings and ensure actions are allocated, followed up and completed
• Lead and support mechanics, apprentices and contractors
• Ensure administrative requirements are completed accurately, promptly and according to relevant policies and procedures
• Work across the Brooklyn, Geelong and Bendigo workshops

Fleet & Workshop Supervisor

Payroll

• Maintain the employee Masterfile by updating information for new hires, terminations, transfers and changes in employee pay details
• Coordinate and process monthly and weekly payrolls
• Ensure accurate documentation and compliance with procedures
• Provide support to the payroll team and ensure data accuracy
• Stay updated on payroll regulations
• Process termination payments accurately

Payroll Officer

General

• Schedule, coordinate, and monitor waste collection pantechs
• Review route performance to identify optimisation and improvement opportunities
• Meet service delivery KPIs
• Communicate with drivers and customers
• Ensure paperwork and runsheets are correct and accurate
• Respond to customer issues of immediate operational concern with a solutions focus
• Respond to operational queries raised by the Customer Services Team, Sales Team, or customers
• Conduct daily end-of-shift driver debrief meetings
• Discuss run efficiencies and capture incidents or compliance issues
• Manage driver scheduling, route planning, and run generation
• Provide support and assistance to stakeholders and drivers

Vehicle Logistics Officer

• Service, maintain and repair plant equipment and fleet vehicles in a timely manner
• Complete scheduled daily work tasks as directed by the Workshop Supervisor or Leading Hand
• Record and monitor stock and part levels and advise of discrepancies
• Service and maintain Veolia’s commercial waste vehicles, plant and equipment within the workshop

Truck Service Person

Controller

• Manage debtor accounts and ensure timely collection of outstanding amounts
• Maintain outstanding debts at acceptable levels
• Communicate proactively and reactively with customers, internal stakeholders and external stakeholders to facilitate cash collections
• Develop customer relationships
• Manage disputes with regular follow-up or escalation as appropriate
• Produce accurate and timely reports to monitor accounts
• Review and report results against agreed KPIs with the Manager
• Discuss and clearly record targets against actual performance
• Reduce aged debt
• Report to the National Credit Supervisor

National Credit Controller

• Drive new business growth across the defined territory
• Maintain and grow Veolia's current SME customer base
• Hunt and establish new business growth for Veolia's Environmental Services line of business
• Develop and maintain a sales pipeline with forecast opportunities identified as short, medium, and long-term prospects
• Monitor customer satisfaction levels to provide a quality service that exceeds expectations
• Develop a comprehensive understanding of customers and the marketplace within the defined territory
• Manage work between the office and the road
• Schedule and manage own work week

Territory Manager

• Maintain employee Masterfile by updating employee information for new hires, terminations, transfers, and changes in employee pay details
• Coordinate and process monthly and weekly payrolls
• Ensure accurate documentation and compliance with procedures
• Provide support to the payroll team and ensure data accuracy
• Stay updated on payroll regulations
• Process termination payments accurately